How Hotel Creates Group Reservation in Softinn PMS

Hello Softinn PMS user!

Let’s imagine that your Hotel received a group tour reservation of 6 people for 3 rooms. 2 units of Pool Chalet & 1 unit of Queen Bed Room.

Check out the video & guidelines below to find out how to create Goup Reservation in Softinn PMS :

Steps to Creates Group Reservation in Softinn PMS:


Follow the guidelines below:

Step 1 : Go to Softinn PMS

Step 2 : Select the correct property

Step 3 : Click ‘Reservation

Step 4 : Click ‘Add New Reservation

Step 5 : Select the correct check-in and check-out date

Step 6 : Select the booking source

Step 7 : Insert the Main Contact of the Group Reservation. It can be individual or under a Company’s name

  • If the company/individual was your existing client, you can search their name on the search bar
  • If the new company/individual, click ‘Add New Company‘ to create an account for the company/individual

Step 8 : Update the company/ guest contact details, for future references

Step 9 : Under Rooms section, add the requested room types for the group tour

Step 10 : Select the Room Number

  • The sub-reservation form bar will change from yellow to green once you have selected the RoomType & assigned a Room Number to it

Step 11 : Select the correct no. of guests

  • Click ‘Guest Details‘ to update the guest details
  • Insert the guest name
  • If the guest was your existing guest, search the guest name from the Search Bar
  • If he/she is a new guest, click ‘Add New Guest‘ to add to the record

Step 12 : Select the Rate plan or you can add the daily rates manually

Step 13 : Check the box for taxes, if applicable

Step 14 : Click ‘Duplicate‘ icon to copy another reservation for the same room type

Step 15 : Click ‘Add More Room‘ button to add another reservation for the different room  type

Step 16 : Un-check ‘Follow Date’ if the sub-reservation has different check-in or check-out date from the Group

Step 17 : Once done, click ‘Save Reservation

Note : 

  • Click ‘Show All‘ to expand all the sub-reservations under the Group
  • Use the Green Arrow to navigate up/down in Group Reservation page
  • Click ‘Hide All‘ to minimize all the 3 sub-reservation forms
  • All the related sub-reservations created under the Group will be highlighted in Grey, easier for recognition

Hope this video helps you on how to create group reservation in Softinn PMS 🙂

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