What Hotel Need to do when Receive a New Booking from Softinn in PMS

Hello Softinn PMS user. Wondering what is the difference when received bookings from Softinn Booking Engine and from other Booking Source?

For booking coming from Softinn Booking Engine, our PMS will auto-fill the booking includes the room number and guest details for you. Hence, you will need to add the payment on the guest folio only.

Check out the video & guidelines below to know more on what hotel need to do when receive a new booking from Softinn in Softinn PMS:

Steps Hotel Need to do Receive a New Bookings from Softinn in Softinn PMS:


Follow the guidelines below:

Step 1 : Login to Softinn PMS

Step 2 : Click ‘Reservation’

Step 3 : Choose ‘Assign Room (Softinn booking only)’

Step 4 : Click on the booking which shows ‘New’ in status. System also will auto assign the room number for the reservation

Step 5 : Go to RESERVATION and you will be able to see the respective booking reservation. For bookings received from Softinn, details of booking and guest will be pre-filled by the system.
(**NOTE: Booking from Softinn Booking Engine will only be auto-loaded to ‘RESERVATION’ page)

Step 6 : Click on the ‘pencil’ icon if you want to add a comment, make any changes/ amendments for the booking. Click on ‘Guest list’ if you want to edit guest’s details

Step 7 : Remember to ‘Save Reservation’ once you have done editing

Step 8 : Go to ‘Guest Folio‘ page and add the payment for the reservation.

Hope this video helps you on what hotel need to do when receive a new booking from Softinn in Softinn PMS 🙂

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