Hello Softinn PMS users! Imagine that you have a reservation for a walk-in guest who had paid a Refundable Security Deposit upon check-in.
During their stay in your hotel, there is a damage in the Room and the charges are to be borne by the guest.
Well, you can offset the damage in-room charges with the Security Deposit that paid by the Guest during check-in.
Check out the video & guidelines below to find out how to offset the payment of Security Deposit for other charges in Guest Folio page :
Steps to Offset the Payment for Other Charges in Guest Folio:
Follow the guidelines below:
Step 1 : Login to Softinn PMS.
Step 2 : Select the right property
Step 3 : Click ‘Reservation‘
Step 4 : Go to the Reservation that you’ve created for the guest
Step 5 : Click ‘Guest Folio‘
Step 6 : Click ‘Check-in‘ to check-in the guest as usual.
Step 7 : To add the charges for the damage done by the guest, Click ‘Misc./Others‘ to add the Damage in-room charges
Step 8 : To offset the Damage in-room charges with Security Deposit, click the arrow next to the ‘Refund’ button
Step 9 : Click ‘Use to Pay‘
Step 10 : Select the payment for ‘Damage in Room‘
Step 11 : Insert the required amount
Step 12 : Click ‘Use As Payment‘
Step 13 : Refund the remaining Security Deposit to the guest before check-out, if any
- Yellow Exclamation Mark icon referring the charges/ security deposit is not fully paid/refunded/reversed
- Green Tick icon referring the charges is fully paid
Hope this helps you to offset the payment to other charges in Guest Folio page 🙂