Hi fellow Homestay owners! Do you know that you are able to choose how you’d like your booking payment to be collected?
Softinn offers the option of booking payment collection to be either “collected by Softinn” OR “collect by Host (You)”. If you choose “collect by Softinn”, then it requires a bank details setup on your Extranet account. We need your bank account details for booking payment settlement during merchant payout later.
FYI, Account & Bank Account Details can only be setup ONCE. Any amendment requires you to contact Softinn.
Check out the video & guidelines below to find out how you can setup bank account details for payment collected by Softinn on Extranet.
Steps to Setup Bank Account Details for Payment Collected by Softinn on Extranet:
Follow the guidelines below:
PART 1: How to Setup Bank Account Details for Payment “Collected by Softinn” on Extranet
Step 2 : Select the right property
Step 3 : Click on “MORE”
Step 4 : Choose “Direct Booking Contact”
Step 5 : At the Contact & Booking Mode section, Click the “Collected by Softinn”
Step 6: Fill in your Account and Bank Details
Step 7: Insert your Identification Number (IC) if you are a Personal/Home Owner. Insert your company registration number if you run a it as business/company.
Step 9: Pick the right Country Code for Phone Number. Insert your phone number with the first digit after 0. No need to put 0.
Step 10: Select the specific bank name for conventional or Islamic bank. (Eg. Maybank & Maybank Islamic)
Step 11: Insert your Bank Account Number
Step 12: Insert Bank Account Holder Name for your Bank Account.
Step 13: Select “Yes” if you are the property owner. Select “No” to include Person-In-Charge details.
Step 14: Make sure all details are correct.
Step 15: Click “Save Changes“
Step 16: Click “Yes, Update it!”
PART 2: Where to View your Account & Bank Account Details
Step 1: After you login to your Extranet account , on the top right corner of the homepage, click on your “Email ID”
Step 2: Click “Account Details”
Step 3: Scroll to the bottom to view Bank Details. You cannot edit your account details. To edit, please notify us via chatbox or email to firstname.lastname@example.org
Step 4: For example, if you use the chatbox on Extranet, Click the “Chat” icon at the bottom right of the page to start a chat with us. Write your request, i.e. to update your account and bank details
NOTE: Please leave your Email Address if you are contacting us outside our office hours (Office hour: Monday – Friday 9am – 6pm)
Remember, to edit your Account & Bank Details, contact us via Chatbox or email@example.com.