Hello Softinn Subscribers! Softinn offers flexibility to our Subscribers to choose which booking payment setting he/she prefers to use. The flexibility is only offered to our merchants who have paid for Softinn’s subscription plan (exclude free and trial plans). There are 3 options in booking payment setting, which are as below:

1. “Collected by Softinn”
2. “Collected by Host (You)”
3. “Collected by Booking Payment Gateways”

Check out this guide to learn where you could update the payment collection mode

If you choose “Collected by Softinn”, then it requires a bank details setup on your Extranet account. We need your bank account details for booking payment settlement during merchant payout later. FYI, Account & Bank Account Details can only be setup ONCE. Any amendment requires you to contact Softinn.

Check out the video & guidelines below to find out how you can setup bank account details for payment collected by Softinn on Extranet.

Steps to Setup Bank Account Details for Payment “Collected by Softinn” on Extranet:

Follow the guidelines below: 

PART 1: How to Setup Bank Account Details for Payment “Collected by Softinn” on Extranet

Step 1 : Login to Softinn Extranet

Step 2 : Select the right property

Step 3 : Click on “MORE”

Step 4 :  Choose “Payment Gateway Settings”

Step 5 : Click the “Collected by Softinn” 

Step 6: Fill in your Account and Bank Details

Step 7: Insert your Identification Number (IC) if you are a Personal/Home Owner. Insert your company registration number if you run a it as business/company.

Step 8 : Pick the right Country Code for Phone Number. Insert your phone number with the first digit after 0. No need to put 0.

Step 9 : Select the specific bank name for conventional or Islamic bank. (Eg. Maybank & Maybank Islamic) 

Step 10 : Insert your Bank Account Number

Step 11 : Insert Bank Account Holder Name for your Bank Account.

Step 12 : Select “Yes” if you are the property owner. Select “No” to include Person-In-Charge details.

Step 13 : Make sure all details are correct.

Step 14 : Click “Save Changes“

Step 15 : Click “Yes, Update it!” 

PART 2: Where to View your Account & Bank Account Details

Step 1: After you login to your Extranet account , on the top right corner of the homepage, click on your “Email ID” 

Step 2: Click “Account Details” 

Step 3: Scroll to the bottom to view Bank Details. You cannot edit your account details. To edit, please notify us via chatbox or email to booking@mysoftinn.com

Step 4: For example, if you use the chatbox on Extranet, Click the Chatbox at the bottom right of the page to start a chat with us. Write your request, i.e. to update your account and bank details

NOTE: Please leave your Email Address if you are contacting us outside our office hours (Office hour: Monday – Friday 9am – 6pm)

Remember, to edit your Account & Bank Details, contact us via Chatbox or booking@mysoftinn.com.