🌙✨ This Hari Raya season brings joy, gratitude, and new opportunities as we celebrate togetherness and renewal. In the spirit of Selamat Hari Raya, we’re delighted to share an important milestone — the launch of our brand-new guest-facing booking engine, designed to make hotel booking simpler, faster, and more seamless for your guests.
As travelers plan their festive visits and holiday stays, this new booking engine empowers hotels to capture more direct bookings while delivering a smoother and more enjoyable reservation experience for guests.
To celebrate this meaningful launch, selected hotels and their guests are invited to participate in our special promotion campaign. Guests who book through the new booking engine, as well as participating hotels supporting this launch, may enjoy exciting rewards as we mark the beginning of this new chapter together. 🎁🌟
Behind the scenes, our team continues enhancing platform performance, reliability, and usability to support your hotel’s growth during this festive travel season.
📌 Note: This announcement will be updated weekly as we introduce more improvements and features. Do check back regularly for the latest updates.
PMS
New Features
Improvements
Bug Fixes
- Charges with 0 amount will be counted properly in the Revenue Forecast and Revenue Breakdown reports.
- All shift selection in Collection Summary report will display the start of the first shift and the end of the last shift.
- Tax Report by Date report missing end date issue in the downloaded excel and pdf.
- Generate receipt check box always disabled issue.
- Housekeeping task manual update not updating room status issue.
- Fix for PMS BE sync only syncing 3 months.
- Fix for Payment Methods and Products and Services created by softinn is deletable.
- Fix for the issue where admin user list is not viewable by admins.
Channel Manager
New Features
Bug Fixes
Booking Engine
The new booking engine is here. This is a preview of the new booking engine. We’ve announced the launch of the hotel-facing UI a few months back. This month, we bring the changes to the guest-facing UI. You do not have to do anything because the migration is automated. Log in to the booking engine v5 extranet here. Softinn will retire the booking engine v4 by 30.April.2026.
New Features
- BE v5 announcement banner on the dashboard
- Added notification hub. Hotel receives notification of application-level changes (e.g., a change to the payment gateway).
Improvements
- Also show lucky draw banner for hotel that use Collected by You (Payment Gateway).
- Update lucky draw banner design.
Bug Fixes
NOTE: Congratulations to De Valda and Alun Retreat. Both the selected hotel guests and the hotels receive RM 50 Grab vouchers each. More info.
FATboy Hotel Kiosk
New Features
- Support these hotel lock operation modes: card, pin code, and QR code. On top of that, the hotel may choose to issue multiple modes at once. For example, both the room key card and the PIN code are generated upon check-in.
Improvements
- Added virtual keyboard support to the desktop mode.
- Whenever the reservation code is not found, the kiosk prompts the user to try with the Booking Confirmation ID instead. This is useful for guests who booked through OTA re-selling (or redistribution).
Bug Fixes
- Fix a bug that disconnects the Adem door lock encoder whenever it fails to read a card. The encoder remains operational, and a prompt of a missing card will be shown on the UI.
Softinn FATboy now supports a virtual keyboard. It will appear automatically whenever a text input is being focused.
The virtual keyboard will use the choosen color theme as well.
CMS (Content Management System)
Bug Fixes
Account Portal
New Features
Improvements
Bug Fixes
API
New Features
Improvements
Bug Fixes
Wrapping Up
That’s all for Mar 2026! We hope these updates make your day-to-day operations smoother and help you serve your guests better.
👉 Got feedback? Reply to this post or reach out through our support portal—we’d love to hear from you!
We’ve grown into a company of 20+ team members. 💪💪
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