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Softinn Knowledge Base

One-stop knowledge center for Softinn users

  • Softinn Hotel Kiosk 1 Article

    Softinn Hotel Kiosk is a gateway that connects your hotel hardware like room key encoder, MyKad reader, passport scanner, etc. For those who subscribe to the vending machine service, this app can be switch to "Kiosk Mode" to allow guest check-ins.

    • How Hotel Reads Guest’s MyKad to Softinn PMS
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  • Softinn Extranet 72 Articles

    Softinn Extranet serves as the backbone to all Softinn product. It is the main place for our prestigious subscribers to edit property details, update calendar and availability, manage promotion campaign, obtain guest contacts, and many more. From Extranet our subscriber can reach out to Softinn Property Management System (PMS) & Softinn Content Management System (CMS), if they subscribe to it.

    • Getting Started 21 Articles
      • How to Leave Important Notes to Guest on Softinn Extranet
      • Where to Download Subscription Invoice / Receipt From Softinn Extranet
      • How to Subscribe to Softinn Hotel Plan (14-days Free Trials)
      • How to Upgrade to Homestay Direct Booking Plan?
      • How to Close Calendar for the Same Date for Multiple Room Types
    • Advanced Topics 27 Articles
      • How to Apply for Payment Gateway Account with iPay88 Malaysia
      • How to Apply for Payment Gateway Account with DOKU
      • How to Create Last Minute Booking Promo Campaign for Your Hotel Guests
      • How to Create Early Bird Booking Promo Campaign for Your Hotel Guests
      • How to Apply for Payment Gateway Account with Midtrans
    • Account Management 12 Articles
      • How to Customise Payment Gateway Labels & Icons on Extranet
      • How to Cross-check Your Bank Account Details from Email
      • Manage User Role & Access on Softinn Extranet
      • How to Setup Smart Review System on Extranet?
      • Where to Check Your Direct Booking Contact Analytics
    • Manage Hotel Calendar in Softinn Extranet & PMS
    • How to Customize Hotel Booking Engine’s Display Sorting in Softinn Extranet
    • Where to View Activity Log Reports on Softinn Extranet
    • Where to Review & Edit Cancellation Policy on Extranet
    • Where to View Direct Booking Sales Report in Softinn Extranet
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  • Softinn PMS 105 Articles

    This part of knowledge base serves as learning center for Softinn PMS users.

    • PMS Setup 18 Articles
      • How to Setup Report Email on Softinn PMS
      • Link Products & Services to Service Contract on Softinn PMS
      • Getting Started Guide: Softinn Channel Manager
      • How to Setup General Settings on Softinn PMS
      • How to Setup Tax Setting on Softinn PMS
    • PMS Reporting 12 Articles
      • Where to View Guest Ledger in Softinn PMS
      • The Advance Deposit Ledger in Softinn PMS
      • Where to View the Daily Audit Summary Report in Softinn PMS
      • Where to View Your Booking Source Performance Report on Softinn PMS
      • Generate Payout Report to Property Owner on Softinn PMS
    • PMS Account Management 20 Articles
      • How Close & Open a Room For Miscellaneous Allocation in Softinn PMS
      • Print Guest Folio in Softinn PMS
      • How to Send Guest e-Receipts and e-Invoices in email from Guest Folio
      • How to Report and Manage Lost & Found on Softinn PMS
      • How to Close & Reopen Multiple Rooms for Maintenance or Cleaning in PMS
    • PMS Advanced Topic 2 Articles
      • How to Add Rates Plan for Softinn Channel Manager on Softinn PMS
      • How to Setup for Siteminder Integration on Softinn PMS
    • Where to View Guest Ledger in Softinn PMS
    • The Advance Deposit Ledger in Softinn PMS
    • Manage Hotel Calendar in Softinn Extranet & PMS
    • How to Edit Room Guest Details for Group Reservation in Softinn PMS
    • How to Edit Room Guest Details in Softinn PMS
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  • Softinn CMS 17 Articles

    • How to Install Facebook Pixel to Your Hotel Website in Softinn CMS
    • How to Add a Pop-Up Box to Your Hotel Website in Softinn CMS
    • How to Add Blog Post on Your Hotel Website in Softinn CMS
    • How To Change Booking Engine Color for Facebook ‘Book Now’ Button
    • How to Install GloriaFood Online Ordering System to Your Hotel Website in Softinn CMS
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  • Softinn BE Guest 6 Articles

    Softinn provides system to hotel, resorts, and homestay, including Booking Engine (BE). This part of knowledge base is built for Softinn BE Guests who book through Softinn Booking Engine. The articles and video guides here are meant to assist our BE guest when it comes to their booking related request such as Change of date, Cancel of booking, and etc.

    • How to Send Booking Request on Letsgoholiday.my
    • How to Modify Your Booking Check-in Date
    • How to Contact Homestay Owner Directly on LetsGoHoliday.my
    • How to Cancel Your Booking
    • How to Make Instant Booking on Letsgoholiday.my
    View all
  • Versi Bahasa Malaysia 37 Articles

    • Topik Asas 16 Articles
      • Cara Menutup Kekosongan Bagi Pelbagai Jenis Bilik Untuk Tarikh Yang Sama
      • Cara Menutup Kekosongan Sejenis Bilik Untuk Suatu Tarikh Tertentu
      • Cara Menyemak Cuti Umum pada Softinn Extranet
      • Cara Mengemaskini Harga Asas Untuk Tahun Semasa
      • Cara Menutup Kekosongan Dari Tarikh A Hingga Tarikh B Bagi Pelbagai Jenis Bilik
    • Topik Profesional 11 Articles
      • Cara Mengeksport iCal Softinn Ke OTAs Lain
      • Mendapat Beberapa Kali Booking Request untuk Tarikh Check In Yang Sama?
      • Cara Mengimport iCal Ke Softinn Extranet
      • Cara Mengurus Tawaran Diskaun Untuk Tarikh Tertentu
      • Cara Mengemaskini Harga Asas Untuk Tahun Depan Di Softinn Extranet
    • Pengurusan Akaun Extranet 6 Articles
      • Cara Menetapkan / Mengemaskini Tempoh Minimum Untuk Bermalam (Min. Night Setting)
      • Bagaimana Merchant Akan Dibayar?
      • Proses Pembayaran Softinn
      • Cara Menyemak Laporan Bayaran Daripada Softinn
      • Cara Menyemak & Mengemaskini Butiran-Butiran Homestay / Hotel Anda (Huraian, Gambar, Kemudahan)
    • Softinn Guest 4 Articles
      • How Guest Uses Booking Cash Voucher Given By Hotel due to Covid-19
      • Langkah-langkah untuk Ubahsuai Tempahan Tarikh Daftar Masuk
      • Langkah-langkah untuk Mendapatkan Resit / Invois
      • Langkah-langkah untuk Membatalkan Tempahan Anda
    • Cara Menetapkan / Mengemaskini Tempoh Minimum Untuk Bermalam (Min. Night Setting)
    • Langkah-langkah untuk Mendapatkan Resit / Invois
    View all

Uncategorized

  • How to Setup Inspection & Invite Inspector to Softinn PMS
  • What is Room Rate Plan?
  • How to Setup Booking Payment Setting for Indonesian Subscriber on Extranet

Popular Articles

  • How to Login to Softinn Extranet?
  • Langkah-langkah untuk Membatalkan Tempahan Anda
  • Bagaimana Menambah Booking Melalui Halaman Facebook Page Anda?
  • An Introduction to Softinn Promo Code System
  • Langkah-langkah untuk Mendapatkan Resit / Invois

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Categories

  • Softinn Hotel Kiosk
  • Softinn Extranet
  • Softinn PMS
  • Versi Bahasa Malaysia
    • Topik Asas
    • Topik Profesional
    • Softinn Guest

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About Softinn

Softinn is a hotel-technology company that provides direct booking engine for hotels, villas and hotel chains. To learn more, visit www.mySoftinn.com

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