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Softinn Hotel Kiosk 0 Articles
Softinn Hotel Kiosk is a gateway that connects your hotel hardware like room key encoder, MyKad reader, passport scanner, etc. For those who subscribe to the vending machine service, this app can be switch to "Kiosk Mode" to allow guest check-ins.
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Softinn Extranet 67 Articles
Softinn Extranet serves as the backbone to all Softinn product. It is the main place for our prestigious subscribers to edit property details, update calendar and availability, manage promotion campaign, obtain guest contacts, and many more. From Extranet our subscriber can reach out to Softinn Property Management System (PMS) & Softinn Content Management System (CMS), if they subscribe to it.
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Getting Started
21 Articles
- How to Leave Important Notes to Guest on Softinn Extranet
- Where to Download Subscription Invoice / Receipt From Softinn Extranet
- How to Subscribe to Softinn Hotel Plan (14-days Free Trials)
- How to Upgrade to Homestay Direct Booking Plan?
- How to Close Calendar for the Same Date for Multiple Room Types
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Advanced Topics
26 Articles
- How to Apply for Payment Gateway Account with DOKU
- How to Create Last Minute Booking Promo Campaign for Your Hotel Guests
- How to Create Early Bird Booking Promo Campaign for Your Hotel Guests
- How to Apply for Payment Gateway Account with Midtrans
- How to Install Softinn Booking Engine WordPress Plugin
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Account Management
13 Articles
- Manage User Role & Access on Softinn Extranet
- How to Customise Payment Gateway Labels & Icons on Extranet
- How to Cross-check Your Bank Account Details from Email
- How to Setup Bank Account Details for Payment Collected by Softinn on Extranet
- How to Setup Up-sell with Add-on Feature for your Hotel / Homestay
- Where to Review & Edit Cancellation Policy on Extranet
- What Hotel Should Know About Booking Confirmation Email Received from Softinn Booking Engine (BE)
- Where to View Direct Booking Sales Report in Softinn Extranet
- How Hotel Handle Booking Cancellation & Modification Request during Covid-19
- How to Generate Cash Voucher for Your Guest to be Used in the Next Booking
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Getting Started
21 Articles
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Softinn PMS 90 Articles
This part of knowledge base serves as learning center for Softinn PMS users.
- PMS Setup 18 Articles
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PMS Reporting
10 Articles
- Where to View the Daily Audit Summary Report in Softinn PMS
- Where to View Your Booking Source Performance Report on Softinn PMS
- Where to Check Revenue Breakdown, Expenses Breakdown, and Profit/Loss Report on Softinn PMS
- Generate Payout Report to Property Owner on Softinn PMS
- How to Generate Tax Report on Softinn PMS
- PMS Account Management 20 Articles
- PMS Advanced Topic 2 Articles
- What Hotel Should Do in PMS When Receiving Reservations from OTAs (For Booking Pay Over Counter)
- Where to View OTA Booking Payment Details in Softinn PMS
- How Hotel Generates Group Invoice(s) in Softinn PMS
- How Hotel Performs Group Check-Out in Softinn PMS
- How Hotel Transfers Folio Items From One Folio to Another Under the Same Group Reservation
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Softinn CMS 17 Articles
- How To Change Booking Engine Color for Facebook ‘Book Now’ Button
- How to Add a Pop-Up Box to Your Hotel Website in Softinn CMS
- How to Add Blog Post on Your Hotel Website in Softinn CMS
- How to Install Facebook Pixel to Your Hotel Website in Softinn CMS
- How to Install GloriaFood Online Ordering System to Your Hotel Website in Softinn CMS
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Softinn BE Guest 6 Articles
Softinn provides system to hotel, resorts, and homestay, including Booking Engine (BE). This part of knowledge base is built for Softinn BE Guests who book through Softinn Booking Engine. The articles and video guides here are meant to assist our BE guest when it comes to their booking related request such as Change of date, Cancel of booking, and etc.
- How to Contact Homestay Owner Directly on LetsGoHoliday.my
- How to Send Booking Request on Letsgoholiday.my
- How to Modify Your Booking Check-in Date
- How to Cancel Your Booking
- How to Make Instant Booking on Letsgoholiday.my
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Versi Bahasa Malaysia 37 Articles
- Topik Asas 16 Articles
- Topik Profesional 11 Articles
- Pengurusan Akaun Extranet 6 Articles
- Softinn Guest 4 Articles
- Cara Menetapkan / Mengemaskini Tempoh Minimum Untuk Bermalam (Min. Night Setting)
- Langkah-langkah untuk Mendapatkan Resit / Invois
Softinn Knowledge Base
One-stop knowledge center for Softinn users
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About Softinn
Softinn is a hotel-technology company that provides direct booking engine for hotels, villas and hotel chains. To learn more, visit www.mySoftinn.com