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Softinn Extranet 55 Articles
Softinn Extranet serves as the backbone to all Softinn product. It is the main place for our prestigious subscribers to edit property details, update calendar and availability, manage promotion campaign, obtain guest contacts, and many more. From Extranet our subscriber can reach out to Softinn Property Management System (PMS) & Softinn Content Management System (CMS), if they subscribe to it.
- Getting Started 22 Articles
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Advanced Topics
20 Articles
- Booking Cancellation & Refund Flowchart for Softinn Subscriber (using 3rd Party Payment Gateway)
- Chargeback Case Handling Flowchart for Softinn Subscriber (using 3rd Party Payment Gateway)
- How to Apply for Payment Gateway Account with eGHL
- How to Apply for Payment Gateway Account with Billplz
- How to Apply for Payment Gateway Account with PayPal
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Account Management
13 Articles
- How to Customise Payment Gateway Labels & Icons on Extranet
- How to Cross-check Your Bank Account Details from Email
- How to Setup Bank Account Details for Payment Collected by Softinn on Extranet
- How to Setup Up-sell with Add-on Feature for your Hotel / Homestay
- How to Create Promo Code with QR Code on Extranet
- How to Customise Payment Gateway Labels & Icons on Extranet
- Booking Cancellation & Refund Flowchart for Softinn Subscriber (using 3rd Party Payment Gateway)
- Chargeback Case Handling Flowchart for Softinn Subscriber (using 3rd Party Payment Gateway)
- How to Apply for Payment Gateway Account with eGHL
- How to Apply for Payment Gateway Account with Billplz
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Softinn CMS 10 Articles
- How to Update Photo of Hotel & Services on Your Hotel Website Using CMS
- How to Add Special Promotion Info to Your Hotel Website Using Softinn CMS
- How to Add Guests Testimonials to Your Hotel Website Using CMS
- How to Add Tour Package Info to Your Hotel Website Using Softinn CMS
- How to Add Meetings & Events Package Info to Your Hotel Website Using CMS
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Softinn PMS 38 Articles
This part of knowledge base serves as learning center for Softinn PMS users.
- How to Setup & Add Maintenance Work Order on Softinn PMS
- How to Setup Tax Setting on Softinn PMS
- How to Report and Manage Lost & Found on Softinn PMS
- How to Setup for Siteminder Integration on Softinn PMS
- How to Manage Housekeeping Task on Softinn PMS
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Softinn BE Guest 6 Articles
Softinn provides system to hotel, resorts, and homestay, including Booking Engine (BE). This part of knowledge base is built for Softinn BE Guests who book through Softinn Booking Engine. The articles and video guides here are meant to assist our BE guest when it comes to their booking related request such as Change of date, Cancel of booking, and etc.
- How to Contact Homestay Owner Directly on LetsGoHoliday.my
- How to Modify Your Booking Check-in Date
- How to Cancel Your Booking
- How to Make Instant Booking on Letsgoholiday.my
- How to Send Booking Request on Letsgoholiday.my
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Versi Bahasa Malaysia 36 Articles
- Topik Asas 16 Articles
- Topik Profesional 11 Articles
- Pengurusan Akaun Extranet 6 Articles
- Softinn Guest 3 Articles
- Cara Menetapkan / Mengemaskini Tempoh Minimum Untuk Bermalam (Min. Night Setting)
- Langkah-langkah untuk Mendapatkan Resit / Invois
Softinn Knowledge Base
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About Softinn
Softinn is a hotel-technology company that provides direct booking engine for hotels, villas and hotel chains. To learn more, visit www.mySoftinn.com