Hello Softinn PMS Users!

Scenario: A specific room requires temporary closure due to maintenance (e.g., plumbing issues, deep cleaning, or repairs). To prevent front-desk staff from accidentally assigning guests to this room and to ensure your online inventory stays accurate, you need to block it out on the calendar.

Check out this video to find out more about how to Close a Room on the PMS Calendar:

Steps to Close a Room for Maintenance

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Follow the steps below:

• Step 1: Log in to Softinn PMS and go to the Calendar page.
• Step 2: Click on the Close Room button located at the top of the calendar interface.
• Step 3: Select the Date Range (start date and end date) for how long the room will be out of service.
• Step 4: Choose the specific Room Type from the dropdown, and then select the exact Room Number you want to close.
• Step 5: Select the Allocation Type. For physical repairs or cleaning, choose Maintenance.
• Step 6: Click Save Changes to apply the block.

How to Verify the Room Closure

• Check the Calendar: Return to the PMS Calendar page and verify that a distinct block (marked as Maintenance) is now visible across your selected dates.
• Check Room Status: Navigate to the Room Status tab to double-check that the room is officially marked as blocked and unavailable for check-ins.

Notes: Closing a room automatically deducts it from your property’s total available inventory for those dates. This prevents overbookings across both your manual walk-ins and connected online travel agencies (OTAs).

Hope this guide helps you easily manage room maintenance closures on the Softinn PMS Calendar!