Hello Softinn BE Users! Scenario: You want to run a marketing campaign on a specific channel (e.g., a Telegram channel, Instagram bio, or an email newsletter) and need to track exactly how many bookings and revenue that specific link generates. Check out this video to find out more about how […]
How to Close a Room on the PMS Calendar
Hello Softinn PMS Users! Scenario: A specific room requires temporary closure due to maintenance (e.g., plumbing issues, deep cleaning, or repairs). To prevent front-desk staff from accidentally assigning guests to this room and to ensure your online inventory stays accurate, you need to block it out on the calendar. Check […]
How to Swap Rooms Between Two Reservations on the PMS Calendar
Hello Softinn PMS Users! Scenario: Two guests request to trade their assigned rooms (e.g., Alif is in a Junior Suite and wants to trade with Mike, who is in an Executive Room). You need an easy way to flip their room assignments without manually cancelling and rebuilding both reservations. Check […]
How to Handle a Change of Room Type During a Guest’s Stay
Hello Softinn PMS Users! Scenario: A guest (e.g., Laila) is currently checked in but requests to upgrade or change their room type for the remainder of their stay (e.g., moving from a Junior Suite to a Presidential Suite for the second night). Check out this video to find out more […]
How to Release Guest Pre-authorized Payments
Hello Softinn FATboy Users! Scenario: A guest has checked out, and you need to release the held funds (security deposit) from their credit card. This ensures the guest’s credit limit is restored and maintains a positive guest experience. Steps to Release Pre-authorized Payments Follow the step below : Step 1: […]
How to Switch Kiosk Display Modes
Hello Softinn FATboy Users! Scenario: You want to change the visual orientation or layout of the kiosk interface (e.g., switching from a standard view to a Portrait mode) to better fit your kiosk hardware or branding needs Steps to Switch Kiosk Modes Follow the step below : Step 1: On […]
How to Reject a Booking Request (BR)
Hello Softinn Extranet user! For merchants who choose to be an Approve-Based Booking merchant (ABB), this video is useful on how to REJECT a Booking Request which the requested check-in date of your property has been fully booked OR your property cannot accommodate the number of guests. Check out the […]
How to Accept a Booking Request (BR)
Hello Softinn Extranet user! Our merchants are given 2 options for their property, either selling as:-(1) an instant booker property or(2) an Approve-based booking property (ABB). For instant booker merchants, your guest will only need to check availability, book right away online and then confirm by payment straightaway. Whereas, if […]
How to Request Receipt / Invoice Upon Check-out
Hello Softinn BE Guest, need a receipt / invoice of your hotel booking for your own record or for the purpose of company claim? Upon check-out, you can obtain receipt/invoice through self service. Check out the video & guidelines below to find out how to get the receipt/invoice for your […]
