How to Customize the Guest Facing Header in Softinn Booking Engine

Hello Softinn BE Users! Scenario: You want to brand your guest-facing pages (such as receipts, e-invoices, manage booking, feedback, and payment pages) with your property’s brand colors to ensure a cohesive and professional experience for your guests.   Steps to Customize the Guest Facing Header Follow the steps below: Phase […]

How to Add a Guest to the Blacklist on Softinn Booking Engine

Hello Softinn BE Users! Assume you need to prevent problematic or fraudulent guests from making future reservations through your direct booking channel. By blacklisting their details, the system will automatically block them during the checkout process before a booking can be finalized.     Steps to Blacklist a Guest Follow […]

How to Setup Smart Review System on Softinn Extranet

Hello Softinn Extranet user, Google is getting more involved in the travel industry. Sometimes, guests would check out guest reviews about your property on Google first before they decide to book to stay at your hotel or homestay.  We have made a smart review system so that your guest reviews […]

How to Set Up and Track Booking Source Performance

Hello Softinn BE Users! Scenario: You want to run a marketing campaign on a specific channel (e.g., a Telegram channel, Instagram bio, or an email newsletter) and need to track exactly how many bookings and revenue that specific link generates. Check out this video to find out more about how […]

How to Close a Room on the PMS Calendar

Hello Softinn PMS Users! Scenario: A specific room requires temporary closure due to maintenance (e.g., plumbing issues, deep cleaning, or repairs). To prevent front-desk staff from accidentally assigning guests to this room and to ensure your online inventory stays accurate, you need to block it out on the calendar. Check […]

How to Swap Rooms Between Two Reservations on the PMS Calendar

Hello Softinn PMS Users! Scenario: Two guests request to trade their assigned rooms (e.g., Alif is in a Junior Suite and wants to trade with Mike, who is in an Executive Room). You need an easy way to flip their room assignments without manually cancelling and rebuilding both reservations. Check […]

How to Handle a Change of Room Type During a Guest’s Stay

Hello Softinn PMS Users! Scenario: A guest (e.g., Laila) is currently checked in but requests to upgrade or change their room type for the remainder of their stay (e.g., moving from a Junior Suite to a Presidential Suite for the second night). Check out this video to find out more […]

How to Release Guest Pre-authorized Payments

Hello Softinn FATboy Users! Scenario: A guest has checked out, and you need to release the held funds (security deposit) from their credit card. This ensures the guest’s credit limit is restored and maintains a positive guest experience. Steps to Release Pre-authorized Payments Follow the step below : Step 1: […]

How to Switch Kiosk Display Modes

Hello Softinn FATboy Users! Scenario: You want to change the visual orientation or layout of the kiosk interface (e.g., switching from a standard view to a Portrait mode) to better fit your kiosk hardware or branding needs Steps to Switch Kiosk Modes Follow the step below : Step 1: On […]