Hello Softinn BE Users! Scenario: You want to offer your guests booking flexibility by allowing them to secure a room layout immediately while giving them a window of time to complete their online payment later, all without risking manual inventory blockages. How the Automated Workflow Works When this option is […]
How to Customize an Extra Field in the Booking Form
Hello Softinn BE Users! Scenario: You need to collect additional information from guests during the booking process (e.g., their vehicle plate number for parking, flight details, or dietary restrictions). You can add a custom input field to the Guest Details page to capture this data before they complete their reservation. […]
How to Create a Booking Link Using Softinn Booking Link Builder
Hello Softinn BE Users! Scenario: You want to send a pre-configured booking link directly to a guest (via WhatsApp, email, or social media) or print a QR code for your front desk. Pre-filling details like room type, stay dates, guest count, or promo codes takes the guest straight to checkout […]
How to Customize the Guest Facing Header in Softinn Booking Engine
Hello Softinn BE Users! Scenario: You want to brand your guest-facing pages (such as receipts, e-invoices, manage booking, feedback, and payment pages) with your property’s brand colors to ensure a cohesive and professional experience for your guests. Steps to Customize the Guest Facing Header Follow the steps below: Phase […]
How to Add a Guest to the Blacklist on Softinn Booking Engine
Hello Softinn BE Users! Assume you need to prevent problematic or fraudulent guests from making future reservations through your direct booking channel. By blacklisting their details, the system will automatically block them during the checkout process before a booking can be finalized. Steps to Blacklist a Guest Follow […]
How to Setup Smart Review System on Softinn Extranet
Hello Softinn Extranet user, Google is getting more involved in the travel industry. Sometimes, guests would check out guest reviews about your property on Google first before they decide to book to stay at your hotel or homestay. We have made a smart review system so that your guest reviews […]
How to Set Up and Track Booking Source Performance
Hello Softinn BE Users! Scenario: You want to run a marketing campaign on a specific channel (e.g., a Telegram channel, Instagram bio, or an email newsletter) and need to track exactly how many bookings and revenue that specific link generates. Check out this video to find out more about how […]
How to Close a Room on the PMS Calendar
Hello Softinn PMS Users! Scenario: A specific room requires temporary closure due to maintenance (e.g., plumbing issues, deep cleaning, or repairs). To prevent front-desk staff from accidentally assigning guests to this room and to ensure your online inventory stays accurate, you need to block it out on the calendar. Check […]
How to Swap Rooms Between Two Reservations on the PMS Calendar
Hello Softinn PMS Users! Scenario: Two guests request to trade their assigned rooms (e.g., Alif is in a Junior Suite and wants to trade with Mike, who is in an Executive Room). You need an easy way to flip their room assignments without manually cancelling and rebuilding both reservations. Check […]
How to Handle a Change of Room Type During a Guest’s Stay
Hello Softinn PMS Users! Scenario: A guest (e.g., Laila) is currently checked in but requests to upgrade or change their room type for the remainder of their stay (e.g., moving from a Junior Suite to a Presidential Suite for the second night). Check out this video to find out more […]
