Hello Softinn PMS and Softinn Channel Manager users! Wonder what Rate Plan is & how you could strategize your Rate Plan to attract guests and ultimately get more bookings? A Rate Plan allows you to sell the same room in different ways. It is up to the type of strategies your […]
How to Create Group Reservations in Softinn PMS
Hello Softinn PMS Users! Scenario: Your hotel receives a group booking for multiple rooms across different room types (e.g., 5 Junior Suites and 6 Deluxe Rooms for 1 night) booked under a corporate account or travel agency (e.g., “Happy Tour & Travel”). You need to create a single group reservation […]
Overview of the PMS Calendar Page in Softinn PMS
Hello Softinn PMS Users! Scenario: You need a comprehensive, bird’s-eye view of all physical rooms, room types, daily availability, and reservations across custom date ranges to manage room assignments, handle walk-ins, and inspect occupancy trends. Steps to Navigate Guest Folio Tab : Phase 1: How to Access the Calendar Page […]
Overview of the Inventory Page in Softinn PMS
Hello Softinn PMS Users! Scenario: If your property subscribes to the Softinn Channel Manager integrated with Softinn PMS, you can use the Inventory page to manage and sync your room availability, rate plans, and pricing across all your connected Online Travel Agencies (OTAs). Steps to Navigate Inventory Page : Phase […]
How to Add a Single Room Reservation in Softinn PMS
Hello Softinn PMS Users! Scenario: A walk-in guest (e.g., Lisa) arrives at your hotel and wants to book a single room (e.g., Executive Room) for 3 nights. You need to create a new reservation directly within the PMS and proceed to their guest folio. Steps to Add a Single Room […]
How to Split a Reservation from the PMS Calendar Page
Hello Softinn PMS Users! Scenario: A guest (e.g., John) is staying for multiple nights (e.g., 3 nights in a Presidential Suite from October 30th to November 2nd), but you need to divide their booking into two separate reservations—for example, to move them to a different room type halfway through their […]
Overview of Guest Folio Tabs in Softinn PMS
Hello Softinn PMS Users! Scenario: You want to understand the information and features available under each tab within the Guest Folio so you can audit charges, review check-in readiness, verify documents, and track system activity logs for any reservation. Steps to Navigate Guest Folio Tab : How to Access the […]
Introduction to Guest Folio in Softinn PMS
Hello Softinn PMS Users! The Guest Folio is the central command hub for managing an individual reservation throughout its lifecycle—from pre-arrival and check-in to payments, room modifications, and check-out. Steps to Navigate Guest Folio : Phase 1: How to Access a Guest Folio Log in to Softinn PMS, select the […]
Overview of the Room Status Page in Softinn PMS
Hello Softinn PMS Users! Scenario: You need a real-time, bird’s-eye view of all physical rooms in your property to track housekeeping status, identify occupied rooms, process quick front-desk actions, or check availability for walk-in guests. Steps to Navigate the Room Status : Phase 1: Navigating to the Room Status Page […]
How to Log In to Softinn PMS & Navigate the Dashboard
Hello Softinn PMS Users! Scenario: You are a new staff member or hotel manager logging in to Softinn PMS for the first time. Understanding the main navigation, search tools, and daily summary indicators on your dashboard ensures you can complete essential front-desk tasks quickly. Steps to Log In to Softinn […]
