This Merdeka month, Malaysia celebrates the freedom to chart its own path. In hospitality, that same spirit shows up in the small things — a front desk that isn’t tied up answering the same booking questions all day, and a team that’s free to focus on the guests standing in front of them.
This month, we’re proud to launch Adam, our first AI-powered feature and the reservation agent we teased earlier this year. Adam handles guest booking inquiries around the clock, answers questions about your rooms and rates, and guides guests towards completing a direct reservation — so your team spends less time on repetitive chat and more time on service.
As usual, here’s what’s new in this month’s product updates.
📌 Note: This announcement will continue to be updated throughout the month as we roll out more improvements and new features. Stay tuned for more exciting updates!
PMS
New Features
- Added cloudflare turnstile to the login page so user accounts remain protected from unauthorized bot access.
- Added “GO TO TASK” option in the nav selection so you can navigate directly to task module without extra steps.
Improvements
- Print Folio now respects the show reversed/void toggle so you only see cancelled transactions when they specifically choose to.
- Updated the Task banners with a target live date of August 4th in the following pages (Housekeeping task detail, Inspection checklist setup, Work order detail) so you are clearly notified of upcoming updates before they go live.
- Disabled actions in Task Module related pages so you cannot make accidental changes while maintenance updates are in progress.
- Added the missing folio transaction log generation for the v5 reservation cancellation and creation so complete financial records are always saved.
- Updated the notice banner to show August 18th so you are clearly informed about the end date for the PMS housekeeping.
- Updated guest selection lists across all booking forms to display the top 50 results so you can find guest details faster.
- Added customizable logos for Doku for Collected by Softinn so your properties can display preferred
Doku logo. - Added ShopeePay logo for all other payment gateways so guests can identify payment choices
for ShopeePay easily. - Added MAE logo for Collected by Softinn so payment options for MAE are clearly shown.
- Updated how room availability is calculated so a date that’s fully booked can open back up automatically once rooms free up — as long as it’s not for today.
- Simplified check-in so it now only depends on the room’s status, not on whether its cleaning task is finished.
- Updated the housekeeping task page so it now takes you to the new Task v5 system instead.
- Cleaned up some internal systems behind the scenes, so things run more smoothly overall.
Bug Fixes
- Fixed an error on the create reservation page when no default payment method is set to prevent bookings from crashing or getting stuck during checkout.
- Added a check for valid Room Number and Room Type combination when changing rooms to prevent guests from being assigned to non-existent or mismatched rooms.
- Corrected the charge calculation for v5 reservation creation to prevent guests from being charged incorrect amounts.
- Corrected charges not returning to their original folios if the folio containing the moved charges was cancelled to prevent missing charges and billing discrepancies.
Channel Manager
New Features
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Bug Fixes
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Booking Engine
Softinn added our first AI feature – Adam, the AI-powered reservation agent.
New Features
- Guest Facing Adam Agent so guests can interact with an AI virtual assistant to get instant answers and manage their stay without needing to call the front desk.
- Wix Plugin Integration so property owners using Wix can connect your website with the Guest Facing Booking Engine to accept online bookings.
- Added room counter on Guest Facing Booking Engine so so guest can select and reserve multiple rooms at once.
- Added a sales report by country so administrators can track and analyze booking revenue based on guest origin.
- Customizable Booking Detail Field so extra information can be saved easily.
- Add Google FBL status card on Tool & Plugin page so feedback status is visible directly.
- Added a thumbs up/down option on Adam’s replies so you can tell us when an answer was or wasn’t helpful.
- Added a logo to the Adam widget so it’s easier to recognize at a glance.
Improvements
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Bug Fixes
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NOTE: The selected hotel guests and the hotels receive RM 50 Grab vouchers each. More info.
FATboy Hotel Kiosk
New Features
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Improvements
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Bug Fixes
- –
Task
Task is the hub of all hotel tasks (e.g., housekeeping, maintenance work orders, etc.). It’s live. Here is the link https://task.mysoftinn.com/. Talk to us so we can onboard your account to use it.
New Features
- Added an Area Setup page so you can define and manage specific locations within the property.
- Added a Task Detail page to the Maintenance section for front desk so you can view full information for individual jobs.
- Added a bulk action tool to the Housekeeping List for front desk so you can update tasks field at once.
- Added a Knowledge Base shortcut to the main menu so you can access helpful guides and training articles.
- Lost and Found report ‘Expired’ status so old reports are marked properly.
- Lost and Found report ‘New’ tag for items reported 3 days ago or less so fresh items are easy to spot.
- Technician & inspector module tutorial drawer so technician and inspector can learn how to use the features faster.
- Added the ability to search the activity log by room number, room type, or staff name so you can find what you’re looking for faster.
- Added a “Mark as Completed” button to the front desk housekeeping list so you can close out tasks directly from there.
Improvements
- New UI & exported file template for room maintenance summary so you can easily read, share, and track room repair details.
- Lost and found report show date of day & display report creation time on ‘Date Reported’ column so you know the exact day and time an item was recorded.
- Auto select ‘NeedInspection’ if an ‘Inspect’ housekeeping task created so rooms are automatically flagged for review without manual effort.
- Disable user to create an ‘Inspect’ housekeeping task without ‘NeedInspection’ selected so invalid inspection requests cannot be submitted by mistake.
- Enable housekeeper / technician / inspector to add lost and found by selecting location so they on the floor can log misplaced items quickly from anywhere in the property.
- Updated the Lost and Found report so all staff members can view entries, while restricting editing and deleting permissions to Front Desk staff.
- Renamed the “Technician” section header to “Maintenance” so the menu options are easier for technician to understand.
- Improve frontdesk module housekeeping list new design so front desk staff can navigate screens easily.
- Improve housekeeper module task list new design so housekeeper can view tasks clearly.
- Improve inspector module task list new design so review steps are clear.
- Improve view housekeeping, maintenance, inspection task details drawers so full details are visible quickly.
- Improve housekeeping task related query updates, so list loading works faster.
- Allow view housekeeper module tutorial drawer through ‘Learn More’, so housekeeper can learn how to use the module anytime.
- Added pages to the activity log so it’s easier to scroll through past records.
- Added new activity log categories — automated housekeeping, bulk edit, bulk delete, and area setup so you can filter for exactly the kind of activity you’re looking for.
- Made activity log links go straight to the task page instead of the room details page so you get to the right place faster.
- Updated some activity logs to show under more than one category (for example, a cleaning note appears under both “Housekeeping Task” and “Remark”) so you can find the same log no matter which filter you use.
- Enabled you to start, end, or complete a housekeeping task even if it hasn’t been assigned to anyone yet so tasks don’t get stuck waiting.
- Updated the housekeeper screen to show the real cleaning checklist for each task so staff know exactly what to do.
- Adjusted the layout on front desk pages to prevent buttons and the status summary from overlapping on tablets and desktops.
- Renamed the task creation buttons to “Create Housekeeping Task” and “Create Maintenance Task,” so it’s clear which one to use.
Bug Fixes
- Close room duration when wrong after creation or update at maintenance task to prevent incorrect room unavailable times.
- Fixed the room details page to prevent it from showing the wrong inspection status when no inspector was assigned.
- Fixed the housekeeper list to prevent it from showing incorrect start and end times.
- Fixed the login process to prevent users from landing on the wrong page after signing in.
CMS (Content Management System)
Improvements
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Bug Fixes
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Account Portal
New Features
- Activity Log so you can track past actions easily.
Improvements
- Restricted edit and delete access in the Lost and Found module so you now strictly require Front Desk access to edit or delete lost and found items.
- Added Task management capabilities to the Owner and Manager roles.
- Removed edit and delete permissions for Lost and Found items from the Housekeeper, Technician, and Inspector roles.
- Update Adam Agent room guest limit logic & response so guest count checks run properly.
- Continue check Valid E-Invoice status for cancellations so tax invoice checks stay active.
- Added MAE QR logo for payment gateway so MAE QR payment options are visible.
Bug Fixes
- Fix missing security check on login page to prevent unauthorized automatic access.
API
New Features
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Improvements
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Bug Fixes
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Wrapping Up
That’s all for Aug 2026! We hope these updates make your day-to-day operations smoother and help you better serve your guests.
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