July 2026 Product Updates

The excitement of the 2026 World Cup is bringing people together from around the globe, and just like every great team, hotel operations run best when everyone works in sync. At Softinn, we’re continuing to build tools that help your team collaborate better and deliver exceptional guest experiences.

This month, we’re expanding the newly introduced Softinn Task module with a dedicated Maintenance feature. From reporting room issues to tracking repair progress and ensuring every task is completed, managing hotel maintenance is now more organised than ever.

We’re also giving you a first look at something we’re incredibly excited about—our upcoming AI Booking Agent. While it’s still in development, this intelligent assistant is designed to help hotels engage guests, answer booking enquiries, and drive more direct reservations. Stay tuned as we share more in the coming months.

As usual, here’s what’s new in this month’s product updates.

📌 Note: This announcement will continue to be updated throughout the month as we roll out more improvements and new features. Stay tuned for more exciting updates!

PMS

New Features

• Introduce the condensed activity logs for reservation creation so you can quickly review booking histories without scrolling through cluttered details.
• Task banners in PMS so you will get direct to our task v5 module.
• Loading spinners for payment gateway proxy redirects (iPay88 Indonesia, Adaptis, PesoPay) so guests know their payment is processing and don’t accidentally close or refresh the page.
• Google tags for V5 PMS guest facing pages so can track website traffic and better understand guest behaviour.

Improvements

• IPay88 Malaysia references being replaced with Adaptis so our system reflects our updated payment partner’s name and branding.
• Redirect settings to portal for the following: PMS Tax, E Invoice Issuer, Room Type and Number, and Room Tags so you are automatically guided to the correct setup pages within the main platform.
• Updated the general settings page to a newer system so that the platform loads faster and runs more smoothly.
• Updated how you view, add, change, or delete payment methods so that managing your payment options is quicker and more secure.
• Included hotels currently in the “Setup” phase in daily inventory updates so they can easily organize and prepare their room availability before officially launching.
• Amount column in the requested E-Invoice page so users can immediately verify the total cost before submitting a request.

Bug Fixes

• Ordering of the dates in Daily Sales Summary Report Table, Chart, and Excel to prevent any confusion caused by mixed-up timelines when reviewing your sales data.
• Fixed an issue with the Excel download for the guest list to prevent the export from failing or saving corrupted files.
• Disable refund button when all valid payments already have receipts to prevent accidental double refunds and accounting errors.

Channel Manager

New Features

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Bug Fixes

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Booking Engine

New Features

• Added a guest blacklist feature so you can easily block problematic customers from making future reservations.
• Added customizable logo support for international payment methods so that global partners can display their own brand identity during checkout.
• Set up improved visitor tracking so we can better understand how guests navigate the site and continuously improve their booking experience.
• Guest Facing Header Customization so visitors see a cleaner, more personalized menu at the top of the page.
• Booking Link Builder so you can easily create and share custom reservation links for your marketing campaign.

Improvements

• Add a Lucky Draw Tool card to the Tools & Plugin page so users can easily find lucky draw info page.
• Update the Amenity icon and text for the Room Details modal so guests can clearly understand what features each room includes.
• Add a “Fully Redeemed” badge to the promo code list page so you can quickly see which codes are no longer available for use.
• Add a Room Type thumbnail to the promo code detail page so you can visually confirm which room the discount applies to.
• Add a “Reply-To” address for the Booking Cancellation Notification email for guests so they can easily respond if they have questions about their cancellation.
• Removed outdated text message notifications (such as Booking Requests, Payment Reminders, and Cancellations) to prevent spamming guests and reduce unnecessary communication costs.
• Remove HubSpot tracking on guest facing pages so the pages load faster and respect guest privacy.
• Integrate GTM service on guest facing pages so can better track site performance and improve the guest experience.
• Improve Booking Sales Report readability so you can quickly understand numbers at a glance.
• Allow free crop on photo upload so you can resize and frame their pictures however you like.
• Add Cloudflare Turnstile Captcha on login so user accounts stay secure without frustrating real visitors.

Bug Fixes

• Add spacing for the Booking Cancellation Notification email title to prevent the text from looking cramped and overlapping with the header.
• Fixed an issue where changing languages would cause the booking calendar to freeze, preventing guests from getting stuck when selecting their travel dates.
• Adjusted the booking calendar for very small mobile screens to prevent the date selector from being cut off or hard to tap.

NOTE: The selected hotel guests and the hotels receive RM 50 Grab vouchers each. More info.

FATboy Hotel Kiosk

New Features

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Improvements

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Bug Fixes

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Task

Task is the hub of all hotel tasks (e.g., housekeeping, maintenance work orders, etc.). It’s live. Here is the link https://task.mysoftinn.com/. Talk to us so we can onboard your account to use it.

New Features

Improvements

• Updated empty file downloads so you do not waste time downloading blank reports.
• Upgraded how customer and report data is stored so information loads faster and the application runs more smoothly.
• Updated the portal dropdown to redirect to the relevant portal pages so you can reach the correct page directly without taking extra steps.
• Improved the description for Daily Housekeeping Report tabs so you can quickly identify and find the exact details they need.
• Replaced success dialog pop-ups with toast notifications on the Housekeeper page for a smoother user experience so you can keep working without having to pause and click away messages.
• Replaced pop-up alerts with direct on-screen messages for Housekeeper and Front Desk staff so you
  only see relevant updates on their own screens without disturbing other teams.
• Left the cleaning checklist blank instead of showing default steps when a room type’s checklist is unavailable so you aren’t misled by incorrect or outdated cleaning instructions.
• Updated the task details panel with a fresh, modern layout so you can find key task details much faster.
• Included the completion date in the maintenance task list so you can quickly see exactly when a job was finished.
• Added status and inspection filters to the inspection task list so you can easily organize and find specific tasks.
• Expanded the lost and found report system so you can track item statuses with much greater detail.
• Added a quick verification check at login so unauthorized bots are blocked while keeping real user logins smooth and secure.

Bug Fixes

• Fixed an issue where completed cleaning tasks did not appear in My Task Report after being marked as complete to prevent confusion over work status and unnecessary double-cleaning.
• Fixed Housekeeping list summary cards not updating when task statuses were edited to prevent you from relying on outdated numbers and summaries.
• Fixed missing image placeholders in the Front Desk Work Order list to prevent confusing blank spaces on the display.
• Fixed an issue preventing you from marking tasks as complete to prevent delays in updating your progress.
• Made choosing an inspector optional when “Inspection Needed” is selected to prevent you from getting stuck if a specific inspector hasn’t been assigned yet.
• Fixed a scheduling error with automated daily cleaning task generation to prevent missing task lists at the start of the day.
• Fixed an issue preventing inspectors from adding notes or lost-and-found items to assigned tasks to prevent critical details from being left out of room records.

CMS (Content Management System)

Improvements

• Updated our loading animations and “no results found” images to a modern, lightweight image format so that pages load much faster and use less mobile data.
• Added the latest system version number to the platform so that you can easily verify you are using the most up-to-date and secure version of the software.
• Blocked users without the correct permission levels from logging in so that sensitive business data remains secure and protected from unauthorized access.

Bug Fixes

• Fixed an issue where temporary pop-out side menus (drawers) stayed open after a user clicked away or became inactive, preventing them from cluttering the screen or blocking important information.

Account Portal

New Features

• Added Task Module to the Product navigation menu so you can easily find and manage the task modules directly from the main menu.
• You are now force-logged out whenever your role or role access is changed so the system immediately updates with their new permissions and protects data.
• Introduced per-user ID notifications to support individual notifications so you only receive updates and alerts that are directly relevant to you.

Improvements

• Updated the Photo component to use the latest upload feature so users can upload photos faster and with fewer errors.
• Added Cloudflare Turnstile verification to the Login page for enhanced security so we can keep fake accounts and spam bots out.

Bug Fixes

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API

New Features

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Improvements

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Bug Fixes

Wrapping Up

That’s all for Jul 2026! We hope these updates make your day-to-day operations smoother and help you better serve your guests.