The excitement of the 2026 World Cup is bringing people together from around the globe, and just like every great team, hotel operations run best when everyone works in sync. At Softinn, we’re continuing to build tools that help your team collaborate better and deliver exceptional guest experiences.
This month, we’re expanding the newly introduced Softinn Task module with a dedicated Maintenance feature. From reporting room issues to tracking repair progress and ensuring every task is completed, managing hotel maintenance is now more organised than ever.
We’re also giving you a first look at something we’re incredibly excited about—our upcoming AI Booking Agent. While it’s still in development, this intelligent assistant is designed to help hotels engage guests, answer booking enquiries, and drive more direct reservations. Stay tuned as we share more in the coming months.
As usual, here’s what’s new in this month’s product updates.
📌 Note: This announcement will continue to be updated throughout the month as we roll out more improvements and new features. Stay tuned for more exciting updates!
PMS
New Features
- –
Improvements
- IPay88 Malaysia references being replaced with Adaptis so our system reflects our updated payment partner’s name and branding.
- Redirect settings to portal for the following: PMS Tax, E Invoice Issuer, Room Type and Number, and Room Tags so you are automatically guided to the correct setup pages within the main platform.
- Updated the general settings page to a newer system so that the platform loads faster and runs more smoothly.
- Updated how you view, add, change, or delete payment methods so that managing your payment options is quicker and more secure.
- Included hotels currently in the “Setup” phase in daily inventory updates so they can easily organize and prepare their room availability before officially launching.
Bug Fixes
- Ordering of the dates in Daily Sales Summary Report Table, Chart, and Excel to prevent any confusion caused by mixed-up timelines when reviewing your sales data.
- Fixed an issue with the Excel download for the guest list to prevent the export from failing or saving corrupted files.
Channel Manager
New Features
- –
Bug Fixes
- –
Booking Engine
New Features
- Added a guest blacklist feature so you can easily block problematic customers from making future reservations.
- Added customizable logo support for international payment methods so that global partners can display their own brand identity during checkout.
- Set up improved visitor tracking so we can better understand how guests navigate the site and continuously improve their booking experience.
Improvements
- Add a Lucky Draw Tool card to the Tools & Plugin page so users can easily find lucky draw info page.
- Update the Amenity icon and text for the Room Details modal so guests can clearly understand what features each room includes.
- Add a “Fully Redeemed” badge to the promo code list page so you can quickly see which codes are no longer available for use.
- Add a Room Type thumbnail to the promo code detail page so you can visually confirm which room the discount applies to.
- Add a “Reply-To” address for the Booking Cancellation Notification email for guests so they can easily respond if they have questions about their cancellation.
- Removed outdated text message notifications (such as Booking Requests, Payment Reminders, and Cancellations) to prevent spamming guests and reduce unnecessary communication costs.
Bug Fixes
- Add spacing for the Booking Cancellation Notification email title to prevent the text from looking cramped and overlapping with the header.
- Fixed an issue where changing languages would cause the booking calendar to freeze, preventing guests from getting stuck when selecting their travel dates.
- Adjusted the booking calendar for very small mobile screens to prevent the date selector from being cut off or hard to tap.
NOTE: The selected hotel guests and the hotels receive RM 50 Grab vouchers each. More info.
FATboy Hotel Kiosk
New Features
- –
Improvements
- –
Bug Fixes
- –
Task
Task is the hub of all hotel tasks (e.g., housekeeping, maintenance work orders, etc.). It’s live. Here is the link https://task.mysoftinn.com/. Talk to us so we can onboard your account to use it.
New Features
- Added the maintenance module
CMS (Content Management System)
Improvements
- Updated our loading animations and “no results found” images to a modern, lightweight image format so that pages load much faster and use less mobile data.
- Added the latest system version number to the platform so that you can easily verify you are using the most up-to-date and secure version of the software.
- Blocked users without the correct permission levels from logging in so that sensitive business data remains secure and protected from unauthorized access.
Bug Fixes
- Fixed an issue where temporary pop-out side menus (drawers) stayed open after a user clicked away or became inactive, preventing them from cluttering the screen or blocking important information.
Account Portal
New Features
- Added Task Module to the Product navigation menu so you can easily find and manage the task modules directly from the main menu.
- You are now force-logged out whenever your role or role access is changed so the system immediately updates with their new permissions and protects data.
- Introduced per-user ID notifications to support individual notifications so you only receive updates and alerts that are directly relevant to you.
Improvements
- –
Bug Fixes
- –
API
New Features
- –
Improvements
- –
Bug Fixes
Wrapping Up
That’s all for Jul 2026! We hope these updates make your day-to-day operations smoother and help you better serve your guests.
Leave A Comment?