It’s hard to believe that we’ve been sharing product updates for more than 12 months now. With every update, we’ve continued to bring meaningful improvements and plenty of value to our customers — making your day-to-day hotel operations simpler, faster, and more efficient. Looking back, it’s been an exciting journey of continuous improvement, and we’re grateful to have our customers along for the ride.
And now, we’ve reached another important milestone: the PMS migration has begun. This product update will be one of the final updates before we fully migrate the PMS to our new platform. Our other products have already transitioned and are enjoying the benefits of the new platform — including improved speed, a more modern experience, and greater user-friendliness. We’re excited to bring those same benefits to the PMS, and this marks the beginning of the final stretch.
As usual, here’s what’s new in this month’s product updates.
📌 Note: This announcement will continue to be updated throughout the month as we roll out more improvements and new features. Stay tuned for more exciting updates!
PMS
New Features
Improvements
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Bug Fixes
- Fixed guest search to prevent it from missing guests when searching by phone number, social security number, or email.
- Fixed the booking source filter on the booking source report to prevent it from leaving out valid booking sources.
Channel Manager
New Features
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Bug Fixes
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Booking Engine
Softinn added our first AI feature – Adam, the AI-powered reservation agent.
New Features
- Added a Guest List showing all guests arriving at your property so you can see who’s checking in at a glance.
Improvements
- Improved how Adam handles pre- and post-booking conversations so guests get better responses.
Bug Fixes
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NOTE: The selected hotel guests and the hotels receive RM 50 Grab vouchers each. More info.
FATboy Hotel Kiosk
New Features
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Improvements
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Bug Fixes
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Task
Task is the hub of all hotel tasks (e.g., housekeeping, maintenance work orders, etc.). It’s live. Here is the link https://task.mysoftinn.com/. Talk to us so we can onboard your account to use it.
New Features
Improvements
- Added a date and time picker for the “close room” duration when creating or updating a maintenance task so you can set exactly how long a room stays closed.
Bug Fixes
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CMS (Content Management System)
New Features
- Added a rate limit and clearer error messages to password reset requests on the login and forgot password pages so failed attempts are easier to understand and accounts stay protected from abuse.
Improvements
- Updated pages to stop loading old data in the background when you switch hotel or leave a page so you no longer see outdated information load in.
- Updated Manage Photos and other form pages to redirect you back to their list or gallery page when you switch hotel so you land somewhere relevant instead of a page for the wrong hotel.
Bug Fixes
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Account Portal
New Features
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Improvements
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Bug Fixes
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API
New Features
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Improvements
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Bug Fixes
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Wrapping Up
That’s all for Sep 2026! We hope these updates make your day-to-day operations smoother and help you better serve your guests.
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