What is iCal? ⓘ Updates (2021.Jun.30): If you’re here looking for a solution to sync your hotel calendar, you recommend using channel manager. iCal is a computer file format for storing calendar information. It is short for iCalendar. It was initially based off the vCard format which is an electronic format […]
How To Read The Reservation Code
Have you ever wondered why and how our reservation code exist the way it is or have you ever tried figuring out how to read it? First of all, in case some of you have not noticed, we have changed the format of our reservation code. The reason behind this is […]
How to View Your Payout Report
In case you are not aware, Softinn performs payout twice a month (on every 13th and 27th of each month) based upon guest check out and will automatically bank in to your registered bank account. Usually, the payout will take about 3-5 days to process. 1. Log into our Softinn Extranet System (http://booking.mysoftinn.com), […]
How to View Your Booking Lists
1. Log into our Softinn Extranet System (http://booking.mysoftinn.com). You will be taken to our “Dashboard”. 2. Click the “Booking” button above. 3. Then there will show the “Booking list” about status of customer. (Paid / Unpaid / Cancelled)
How to Update Number of Available Room
1. Log into our Softinn Extranet System. (http://booking.mysoftinn.com). You will be taken to our “Dashboard”. 2. Click on “Calendar” on top of the page. 3. It will lead you to “Calendar”, then choose the room type which you wish to update its number of availability. 4. At the table below your […]
How to Change The Room Rate Within a Date Range
In Softinn Extranet, you can assign room rates within a date range, for example, for school holiday or long weekend. 1. Log into our Softinn Extranet System. (http://booking.mysoftinn.com). You will be taken to our “Dashboard”. 2. Click on “Setup” on top of the page. 3. Choose “Price”. 4. Then it will lead you to […]
Payment Policy
First of all, when a customer make booking online, they have to pay the full payment within 36 hours after the booking has been made. We do not accept deposit. 3 Online Payment method can be done by customer: Credit Card (Visa, Master etc) Bank Transfer (Maybank2u, CIMB Clicks, Public Bank, […]
How to Import Your Calendar from OTAs like AirBnB, and Google Calendar using iCal to Softinn Extranet
ⓘ Updates (2021.Jun.30): If you’re here looking for a solution to sync your hotel calendar, you recommend using channel manager. What is iCal? iCal or iCalendar is a computer file format that stores calendar related information like your upcoming meeting dates, your sons birthday, important reminders, etc. iCal is supported by a variable number […]
How To Get More Guest Reviews using TripAdvisor Review Express and Softinn Extranet
TripAdvisor Review Express let you, as a hotel owner, send review request to your guests. Not many of Softinn users has been using this technology considering the works required in order for it to work. With the recent updates announced, Softinn Extranet make collecting guest reviews even easier with our […]
How To Get Your Booking Engine URL from Softinn Extranet
Having a booking engine URL is important to allow your customers to make bookings through your Facebook page or your branded official website. Below are the steps to get your booking engine URL from Softinn Extranet. Firstly, choose the “More” and then “Sell” tab . Next, click on the “Install […]