Hello Softinn Subscribers! Softinn offers flexibility to our Subscribers to choose which booking payment setting he/she prefers to use. The flexibility is only offered to our merchants who have paid for Softinn’s subscription plan (exclude free and trial plans). There are 3 options in booking payment setting, which are as […]
How to Apply for Payment Gateway Account with eGHL
Softinn offers 3 options to our subscribers in booking payment setting, which are as below: (1) Collected by Softinn; (2) Collected by You (Host); (3) Collected by You using Payment Gateway If you choose to use the 3rd option: Collected by You using Payment Gateway, AND would like to register with eGHL, we […]
How to Apply for Payment Gateway Account with Billplz
Softinn offers 3 options to our subscribers in booking payment setting, which are as below: (1) Collected by Softinn; (2) Collected by You (Host); (3) Collected by You using Payment Gateway If you choose to use the 3rd option: Collected by You using Payment Gateway, AND would like to register with billplz, we […]
How to Apply for Payment Gateway Account with PayPal
Softinn offers 3 options to our subscribers in booking payment setting, which are as below: (1) Collected by Softinn; (2) Collected by You (Host); (3) Collected by You using Payment Gateway If you choose to use the 3rd option: Collected by You using Payment Gateway, AND would like to register with PayPal, we […]
Setup Direct Booking Contact on Softinn Extranet
Hello Homestay Subscribers! Once you are on Softinn Direct Booking Subscription Plan (Gold/Silver plan), you can enjoy the Direct Booking Contact feature made available on your property listing on Letsgoholiday.my. On top of that, you can also enjoy the uncensored guest contact details once they send you a booking request […]
Booking Cancellation & Refund Flowchart for Softinn Subscriber (using 3rd Party Payment Gateway)
Cancellation & refund for bookings that were received from OTAs like Agoda, Booking.com has never been a problem to hotels or property owners. This is because OTAs would handle the cancellation & refund process themselves. However, for DIRECT bookings that were received from hotel’s or property owner’s official website, if […]
Chargeback Case Handling Flowchart for Softinn Subscriber (using 3rd Party Payment Gateway)
Credit card fraud which subsequently leads to chargeback case would be a risk to you when you accept booking payment to be made using credit card. Yet, as credit card penetration rate is increasing, if your hotel or property booking system did not allow your guest to pay using credit […]
How do I Get Paid?
This article is about how our merchant (Hotel or Homestay) would be paid. NOTE: Softinn homestay merchant is given the option to choose either “Collected by Softinn” or “Collect by You (Host)”. Check out this link to learn where you could update the payment collection mode . NOTE: This article is only applicable […]
Softinn Merchant Payment Process
Softinn homestay merchant is given the option to choose either “Collected by Softinn” or “Collect by You (Host)”. Check out this link to learn where you could update the payment collection mode . NOTE: This article is only applicable to our merchants who opted for “Collected by Softinn”. Step 1: […]
Where to View Activity Log Report on PMS
Hello Softinn PMS user! Are you a hotelier or a homestay operator with multiple staffs? Are you looking into users’ activity log in better managing your PMS together? With Softinn PMS, we made available the user activity log for you to view “who-did-what-at when” to your PMS. Check out the […]
