Hello Softinn PMS user, wondering how to search for today’s arrivals & departures or how many in-house guests you have? What you need to do when guests want to check-in or check-out? As a Front Desk officer, you’re required to handle the check-in and check-out guests on a daily basis. […]
What Hotel Need to do when Receive a New Booking from Softinn in PMS
Hello Softinn PMS user. Wondering what is the difference when received bookings from Softinn Booking Engine and from other Booking Source? For booking coming from Softinn Booking Engine, our PMS will auto-fill the booking includes the room number and guest details for you. Hence, you will need to add the […]
Where to View Transaction List Report in Softinn PMS
Hello Softinn PMS user. As a Finance officer at your hotel, you would like to know the accounting entries for all the transactions. It involves all the debits and credits. You can get this information from the Transaction List Report. Check out the video & guidelines below to find out where […]
Where to View Reservation By Source Report in Softinn PMS
Hello Softinn PMS user. You want to know a list of reservations that were brought in by Agoda in the month of June 2021. You can get this information from Reservation By Source Report. Check out the video & guidelines to find out where to view Reservation By Source Report in […]
How to Edit Room Guest Details in Softinn PMS
Hello Softinn PMS users! Your upcoming check-in guest informed that she already changed her phone number and you would like to update her new phone number on Softinn PMS. Check out the video & guidelines below to find out how to edit room guest details in the Reservation page on Softinn PMS: […]
Bagaimana Menambah Booking Melalui Halaman Facebook Page Anda?
Sekiranya anda mempunyai halaman Facebook (FB) untuk hotel / resort, pasti anda menghadapi masalah kesuntukan masa untuk menjawab mesej-mesej peribadi melalui FB. Kebiasaannya, soalan yang diajukan adalah mengenai kekosongan tarikh ataupun cara tempahan hotel / resort anda. Jika mereka bersetuju untuk membuat tempahan, anda perlu lagi mencatat maklumat mereka seperti […]
How to Increase Hotel Bookings through Your Facebook Page?
NOTE: This guide is for Softinn hotel subscribers. Hello Softinn Extranet user. If you happened to run a Facebook page for your hotel/resort, you will surely be spending long hour replying your FB fans private message. More than often, they are asking you for the availability of your hotel / resort […]
Receive Multiple Booking Requests? Which Should You Respond to?
Hello Softinn Extranet user. Sometimes, you might have received multiple Booking Requests (BR) in email / SMS around the same time. Some of them are asking for the same check-in date, whereas some are with different check-in date. This could be possible when different guests are requesting for the same check-in […]
What Would You Expect After Accepting Booking Request?
Hello Softinn Extranet user. For Homestay merchant who chooses to be an Approve-Based Booking (ABB) merchant, you will receive BR in email as well as SMS. You could EITHER accept or reject the BR through Email or Extranet Dashboard. Check out the video & guidelines below to find out what […]
Mendapat Beberapa Kali Booking Request untuk Tarikh Check In Yang Sama?
Kadang-kala anda mendapat beberapa kali Booking Request pada masa yang sama. Ada beberapa BR yang meminta untuk tarikh check-in yang sama; manakala ada juga beberapa BR yang meminta tarikh check-in yang berlainan. Ini mungkin berlaku apabila terdapat beberapa guest berlainan meminta untuk tarikh check-in yang sama. Ataupun, terdapat beberapa guest […]
