Sekiranya anda mempunyai halaman Facebook (FB) untuk hotel / resort, pasti anda menghadapi masalah kesuntukan masa untuk menjawab mesej-mesej peribadi melalui FB. Kebiasaannya, soalan yang diajukan adalah mengenai kekosongan tarikh ataupun cara tempahan hotel / resort anda. Jika mereka bersetuju untuk membuat tempahan, anda perlu lagi mencatat maklumat mereka seperti […]
How to Increase Hotel Bookings through Your Facebook Page?
NOTE: This guide is for Softinn hotel subscribers. Hello Softinn Extranet user. If you happened to run a Facebook page for your hotel/resort, you will surely be spending long hour replying your FB fans private message. More than often, they are asking you for the availability of your hotel / resort […]
Receive Multiple Booking Requests? Which Should You Respond to?
Hello Softinn Extranet user. Sometimes, you might have received multiple Booking Requests (BR) in email / SMS around the same time. Some of them are asking for the same check-in date, whereas some are with different check-in date. This could be possible when different guests are requesting for the same check-in […]
What Would You Expect After Accepting Booking Request?
Hello Softinn Extranet user. For Homestay merchant who chooses to be an Approve-Based Booking (ABB) merchant, you will receive BR in email as well as SMS. You could EITHER accept or reject the BR through Email or Extranet Dashboard. Check out the video & guidelines below to find out what […]
Mendapat Beberapa Kali Booking Request untuk Tarikh Check In Yang Sama?
Kadang-kala anda mendapat beberapa kali Booking Request pada masa yang sama. Ada beberapa BR yang meminta untuk tarikh check-in yang sama; manakala ada juga beberapa BR yang meminta tarikh check-in yang berlainan. Ini mungkin berlaku apabila terdapat beberapa guest berlainan meminta untuk tarikh check-in yang sama. Ataupun, terdapat beberapa guest […]
Cara Menolak Booking Request (BR)
Video ini disediakan untuk Merchant yang memilih cara tempahan Approve-Based Booking (ABB). Terlebih dahulu guest anda perlu menghantarkan Booking Request (BR) untuk mendapatkan penerimaan daripada pihak anda. Jika tarikh check-in yang diminta TIADA kekosongan, sila tolak Booking Request (BR) tersebut. Sila lihat panduan video & artikel di bawah untuk mengetahui […]
Cara Menerima Booking Request (BR)
Video ini disediakan untuk Merchant yang memilih cara tempahan Approve-Based Booking (ABB). Terlebih dahulu guest anda perlu menghantarkan Booking Request (BR) untuk mendapatkan penerimaan daripada pihak anda. Selepas anda menerima Booking Requestnya, barulah guest anda dapat membuat pembayaran penuh. Sila lihat panduan video & artikel di bawah untuk mengetahui cara […]
Bagaimana Selepas Membalas “accept” Booking Request (BR)?
Apa akan berlaku selepas merchant membalas “accept” untuk menerima Booking Request (BR)? Sila lihat panduan video & artikel di bawah untuk mengetahui perkara selepas anda membalas ‘accept’ bagi Booking Request: Apa akan Berlaku Selepas Anda Membalas “accept” Booking Request (BR)? Sila ikut panduan berikut: Menerima BR melalui Emel: Sistem Softinn […]
How to Accept a Booking Request (BR)
Hello Softinn Extranet user! Our merchants are given 2 options for their property, either selling as:- (1) an instant booker property or (2) an Approve-based booking property (ABB). For instant booker merchants, your guest will only need to check availability, book right away online and then confirm by payment straightaway. […]
How to Reject a Booking Request (BR)
Hello Softinn Extranet user! For merchants who choose to be an Approve-Based Booking merchant (ABB), this video is useful on how to REJECT a Booking Request which the requested check-in date of your property has been fully booked OR your property cannot accommodate the number of guests. Check out the […]
