How to Check-In & Check-Out A Guest in PMS

Hello Softinn PMS user, wondering how to search for today’s arrivals & departures or how many in-house guests you have? What you need to do when guests want to check-in or check-out? As a Front Desk officer, you’re required to handle the check-in and check-out guests on a daily basis. […]

Where to View Reservation By Source Report in Softinn PMS

Hello Softinn PMS user. You want to know a list of reservations that were brought in by Agoda in the month of June 2021. You can get this information from Reservation By Source Report. Check out the video & guidelines to find out where to view Reservation By Source Report in […]

How to Edit Room Guest Details in Softinn PMS

Hello  Softinn PMS users! Your upcoming check-in guest informed that she already changed her phone number and you would like to update her new phone number on Softinn PMS. Check out the video & guidelines below to find out how to edit room guest details in the Reservation page on  Softinn PMS:  […]

Bagaimana Menambah Booking Melalui Halaman Facebook Page Anda?

Sekiranya anda mempunyai halaman Facebook (FB) untuk hotel / resort, pasti anda menghadapi masalah kesuntukan masa untuk menjawab mesej-mesej peribadi melalui FB. Kebiasaannya, soalan yang diajukan adalah mengenai kekosongan tarikh ataupun cara tempahan hotel / resort anda. Jika mereka bersetuju untuk membuat tempahan, anda perlu lagi mencatat maklumat mereka seperti […]

How to Increase Hotel Bookings through Your Facebook Page?

NOTE: This guide is for Softinn hotel subscribers. Hello Softinn Extranet user. If you happened to run a Facebook page for your hotel/resort, you will surely be spending long hour replying your FB fans private message. More than often, they are asking you for the availability of your hotel / resort […]

What Would You Expect After Accepting Booking Request?

Hello Softinn Extranet user. For Homestay merchant who chooses to be an Approve-Based Booking (ABB) merchant, you will receive BR in email as well as SMS. You could EITHER accept or reject the BR through Email or Extranet Dashboard. Check out the video & guidelines below to find out what […]