Hello Softinn Extranet user. For Homestay merchant who chooses to be an Approve-Based Booking (ABB) merchant, you will receive BR in email as well as SMS. You could EITHER accept or reject the BR through Email or Extranet Dashboard.
Check out the video & guidelines below to find out what would you expect after you accepted a Booking Request:
What Would Happen After Your Accepted a Booking Request (BR)?
If you accept BR through Email or Softinn Extranet dashboard, your guest will be notified through email that the host has accepted the booking request.
If guest has made payment, you will then receive another SMS & email on the booking confirmation. Guest details will be given as well.
If, after the payment deadline given to your guest, and you did not receive any booking confirmation notification, it means the guest did not proceed to payment and system will cancel the booking for you automatically.