Hello Softinn Extranet user. Sometimes, you might have received multiple Booking Requests (BR) in email / SMS around the same time. Some of them are asking for the same check-in date, whereas some are with different check-in date.
This could be possible when different guests are requesting for the same check-in date for your property.
If you check to email, different BR email is with different reservation code starts with RV.
Check out the video & guidelines below to find out what should you do when you receive multiple BRs:
Steps on What Should You Do To Multiple Booking Request (BR)?
Follow the guidelines below:
Well, when you receive multiple BRs, all you need to do is:
Step 1: Check if the BRs are with the same check-in date
Step 2: If yes, then check if the check-in date is available.
Step 3: If the check-in date is available, you can just decide which BR you wanted to accept. Accept ONE is enough.
Step 4: Once you have decided which one of the BRs you would like to accept, then just respond through Email or Extranet Dashboard
Step 5: How about the other BR that you didn’t reply? Worry not, the system will automatically reject them for you.
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