Hello Softinn Extranet user. Sometimes, you might have received multiple Booking Requests (BR) in email / SMS around the same time. Some of them are asking for the same check-in date, whereas some are with different check-in date.
This could be possible when different guests are requesting for the same check-in date for your property.
If you notice in the SMS, different BR SMS is attached with a unique 5-digit code.
If you check to email, different BR email is with different reservation code starts with RV.
Check out the video & guidelines below to find out what should you do when you receive multiple BRs:
Steps on What Should You Do To Multiple Booking Request (BR)?
Follow the guidelines below:
Well, when you receive multiple BRs, all you need to do is:
Step 1: Check if the BRs are with the same check-in date
Step 2: If yes, then check if the check-in date is available.
Step 3: If the check-in date is available, you can just decide which BR you wanted to accept. Accept ONE is enough.
Step 4: Once you have decided which one of the BRs you would like to accept, then just reply to the SMS by typing “accept xxxxx“. Remember to put the 5-digits unique code attached with that BR that you decided to reply.
Step 5: How about the other BR that you didn’t reply? Worry not, the system will automatically reject them for you.