How to Reject a Booking Request (BR) ?

For merchant who choose to be an Approve-Based Booking merchant (ABB), check out this video and article on  how to REJECT a Booking Request which the requested check-in date of your property has been fully booked:

How to Reject Booking Request (BR)?

Follow the guidelines below:

Step 1: When a guest send a BR to you, system will send you notification by SMS AND also by Email. You can respond to BR via SMS OR Email. Either one will do.

Step 2: If reply by Email: – If the requested check-in date is NOT available, just click “Reject” button in the email.


Step 2: If reply by SMS: – If the check in date is NOT available, then reply the SMS by typing ” REJECT xxxxx “. Remember to put the 5 digits unique code behind the word ‘reject’.

Step 3: After rejected, system will notify your guest about the rejection and guest will never be able to proceed to payment for this booking request.

Was this article helpful?

Related Articles

Leave A Comment?