For merchant who choose to be an Approve-Based Booking merchant (ABB), check out this video and article on how to REJECT a Booking Request which the requested check-in date of your property has been fully booked:
How to Reject Booking Request (BR)?
Follow the guidelines below:
Step 1: When a guest send a BR to you, system will send you notification by SMS AND also by Email. You can respond to BR via SMS OR Email. Either one will do.
Step 2: If reply by Email: – If the requested check-in date is NOT available, just click “Reject” button in the email.
Step 2: If reply by SMS: – If the check in date is NOT available, then reply the SMS by typing ” REJECT xxxxx “. Remember to put the 5 digits unique code behind the word ‘reject’.
Step 3: After rejected, system will notify your guest about the rejection and guest will never be able to proceed to payment for this booking request.