Hello Softinn PMS user, need to print guest folio for your own records? Want to have a customised guest folio but don’t know how? Don’t worry, check out the video & guidelines below to know how to design your guest folio in PMS: Steps to Setup Guest Folio Design in […]
Where to View Activity Log Report on Softinn PMS
Hello Softinn PMS user! As a Hotel Manager / Supervisor, you may want to monitor your staff activities on your PMS. In Softinn PMS, you could generate Activity Log Report and view ‘Who-Did-What-at-When’ in PMS. Check out the video & guidelines below to find out where you can view the […]
How to Setup Product & Service in PMS
Offer extra products and services for your guests? Don’t know where to set up for your product and service? Don’t worry, check out the video & guidelines below to know how to set up your product & service in PMS: Steps to Set up Product in Softinn PMS: Follow the […]
How to Setup & Allocate Room Tag to Each of Your Rooms in PMS
Guests have special request about their room (like Pool View, Sea View, Balcony..etc) upon booking or check-in? Don’t worry, by having room tag, you can easily assign rooms to your guests based on their special request. Check out the video & steps below to know how to set up room tag […]
How to Export iCal
If you are a vacation rental owner who sells on multiple platforms like AirBnB, Agoda, VRBO, LetsGoHoliday.my and etc, you will need to manage the allotment on each platforms to avoid double-booking. Double-booking happens when you have sold a unit on a platform say on AirBnB BUT you have forgotten […]
How to Setup Booking Payment Setting for Malaysian Subscriber on Extranet
Hello Softinn Subscribers! Softinn offers flexibility to our Subscribers to choose which booking payment setting he/she prefers to use. The flexibility is only offered to our merchants who have paid for Softinn’s subscription plan (exclude free and trial plans). There are 3 options in booking payment setting, which are as […]
How to Apply for Payment Gateway Account with eGHL
Softinn offers 3 options to our subscribers in booking payment setting, which are as below: (1) Collected by Softinn; (2) Collected by You (Host); (3) Collected by You using Payment Gateway If you choose to use the 3rd option: Collected by You using Payment Gateway, AND would like to register with eGHL, we […]
How to Apply for Payment Gateway Account with PayPal
Softinn offers 3 options to our subscribers in booking payment setting, which are as below: (1) Collected by Softinn; (2) Collected by You (Host); (3) Collected by You using Payment Gateway If you choose to use the 3rd option: Collected by You using Payment Gateway, AND would like to register with PayPal, we […]
Setup Direct Booking Contact on Softinn Extranet
Hello Homestay Subscribers! Once you are on Softinn Direct Booking Subscription Plan (Gold/Silver plan), you can enjoy the Direct Booking Contact feature made available on your property listing on Letsgoholiday.my. On top of that, you can also enjoy the uncensored guest contact details once they send you a booking request […]
Booking Cancellation & Refund Flowchart for Softinn Subscriber (using 3rd Party Payment Gateway)
Cancellation & refund for bookings that were received from OTAs like Agoda, Booking.com has never been a problem to hotels or property owners. This is because OTAs would handle the cancellation & refund process themselves. However, for DIRECT bookings that were received from hotel’s or property owner’s official website, if […]
