NOTE: This guide is for Softinn hotel subscribers. Hello Softinn Extranet user. If you happened to run a Facebook page for your hotel/resort, you will surely be spending long hour replying your FB fans private message. More than often, they are asking you for the availability of your hotel / resort […]
Where to View Transaction Report in Softinn PMS
Hello Softinn PMS user. As a Finance officer at your hotel, you would like to know the accounting entries for all the transactions.It involves all the debits and credits. You can get this information from the Transaction Report. Check out the video & guidelines below to find out where to view […]
How to Check-Out A Guest in Softinn PMS
Hello Softinn PMS user, wondering how to search for today’s departures or how many in-house guests you have? What you need to do when guests want to check-out? As a Front Desk officer, you’re required to handle the check-out guests on a daily basis. In Softinn PMS, you’re able to […]
Where to View Reservation By Source Report in Softinn PMS
Hello Softinn PMS user. You want to know a list of reservations that were brought in by Agoda in the month of June 2021. You can get this information from Reservation By Source Report. Check out the video & guidelines to find out where to view Reservation By Source Report in […]
Where to View Activity Log Report on Softinn PMS
Hello Softinn PMS user! As a Hotel Manager / Supervisor, you may want to monitor your staff activities on your PMS. In Softinn PMS, you could generate Activity Log Report and view ‘Who-Did-What-at-When’ in PMS. Check out the video & guidelines below to find out where you can view the […]
What Hotel Need to do when Receive a New Booking from Softinn in PMS
Hello Softinn PMS user. Wondering what is the difference when received bookings from Softinn Booking Engine and from other Booking Source? For booking coming from Softinn Booking Engine, our PMS will auto-fill the booking includes the room number and guest details for you. Hence, you will need to add the […]
How to Update the Main Contact Details and Room Guests in Softinn PMS
Hello Softinn PMS users! In Softinn PMS, Main Contact is the one who books a room, while Room Guest is the one who stay in the room. is the one who books a room Check out the video & guidelines below to find out how to update the main contact details and […]
Bagaimana Menambah Booking Melalui Halaman Facebook Page Anda?
Sekiranya anda mempunyai halaman Facebook (FB) untuk hotel / resort, pasti anda menghadapi masalah kesuntukan masa untuk menjawab mesej-mesej peribadi melalui FB. Kebiasaannya, soalan yang diajukan adalah mengenai kekosongan tarikh ataupun cara tempahan hotel / resort anda. Jika mereka bersetuju untuk membuat tempahan, anda perlu lagi mencatat maklumat mereka seperti […]
Receive Multiple Booking Requests? Which Should You Respond to?
Hello Softinn Extranet user. Sometimes, you might have received multiple Booking Requests (BR) in email / SMS around the same time. Some of them are asking for the same check-in date, whereas some are with different check-in date. This could be possible when different guests are requesting for the same […]
What Would You Expect After Accepting Booking Request?
Hello Softinn Extranet user. For Homestay merchant who chooses to be an Approve-Based Booking (ABB) merchant, you will receive BR in email as well as SMS. You could EITHER accept or reject the BR through Email or Extranet Dashboard. Check out the video & guidelines below to find out what […]
