Hello Softinn PMS user. You want to know a list of reservations that were brought in by Agoda in the month of June 2021. You can get this information from Reservation By Source Report. Check out the video & guidelines to find out where to view Reservation By Source Report in […]
Where to View Activity Log Report on Softinn PMS
Hello Softinn PMS user! As a Hotel Manager / Supervisor, you may want to monitor your staff activities on your PMS. In Softinn PMS, you could generate Activity Log Report and view ‘Who-Did-What-at-When’ in PMS. Check out the video & guidelines below to find out where you can view the […]
How to Update the Main Contact Details and Room Guests in Softinn PMS
Hello Softinn PMS users! In Softinn PMS, Main Contact is the one who books a room, while Room Guest is the one who stay in the room. is the one who books a room Check out the video & guidelines below to find out how to update the main contact details and […]
Receive Multiple Booking Requests? Which Should You Respond to?
Hello Softinn Extranet user. Sometimes, you might have received multiple Booking Requests (BR) in email / SMS around the same time. Some of them are asking for the same check-in date, whereas some are with different check-in date. This could be possible when different guests are requesting for the same […]
Mendapat Beberapa Kali Booking Request untuk Tarikh Check In Yang Sama?
Kadang-kala anda mendapat beberapa kali Booking Request pada masa yang sama. Ada beberapa BR yang meminta untuk tarikh check-in yang sama; manakala ada juga beberapa BR yang meminta tarikh check-in yang berlainan. Ini mungkin berlaku apabila terdapat beberapa guest berlainan meminta untuk tarikh check-in yang sama. Ataupun, terdapat beberapa guest […]
Bagaimana Selepas Membalas “accept” Booking Request (BR)?
Apa akan berlaku selepas merchant membalas “accept” untuk menerima Booking Request (BR)? Sila lihat panduan video & artikel di bawah untuk mengetahui perkara selepas anda membalas ‘accept’ bagi Booking Request: Apa akan Berlaku Selepas Anda Membalas “accept” Booking Request (BR)? Sila ikut panduan berikut: Menerima BR melalui Emel: Sistem Softinn […]
Introduction to Softinn BnB Management Module
Hello BnB Operator! We believe you have a number of BnBs under your management. Operating multiple BnBs at the same time is not an easy task. Check out how Softinn PMS can make your work easier! 1. Group Your Properties. This will help you to easily manage and operate multiple […]
How to Setup Product & Service in PMS
Offer extra products and services for your guests? Don’t know where to set up for your product and service? Don’t worry, check out the video & guidelines below to know how to set up your product & service in PMS: Steps to Set up Product in Softinn PMS: Follow the […]
How to Setup & Allocate Room Tag to Each of Your Rooms in PMS
Guests have special request about their room (like Pool View, Sea View, Balcony..etc) upon booking or check-in? Don’t worry, by having room tag, you can easily assign rooms to your guests based on their special request. Check out the video & steps below to know how to set up room tag […]
Booking Cancellation & Refund Flowchart for Softinn Subscriber (using 3rd Party Payment Gateway)
Cancellation & refund for bookings that were received from OTAs like Agoda, Booking.com has never been a problem to hotels or property owners. This is because OTAs would handle the cancellation & refund process themselves. However, for DIRECT bookings that were received from hotel’s or property owner’s official website, if […]
