Cancellation & refund for bookings that were received from OTAs like Agoda, Booking.com has never been a problem to hotels or property owners. This is because OTAs would handle the cancellation & refund process themselves. However, for DIRECT bookings that were received from hotel’s or property owner’s official website, if […]
Chargeback Case Handling Flowchart for Softinn Subscriber (using 3rd Party Payment Gateway)
Credit card fraud which subsequently leads to chargeback case would be a risk to you when you accept booking payment to be made using credit card. Yet, as credit card penetration rate is increasing, if your hotel or property booking system did not allow your guest to pay using credit […]
How do I Get Paid?
This article is about how our merchant (Hotel or Homestay) would be paid. NOTE: Softinn subscriber is given the option to choose “Collected by Softinn”, “Collected by You (Host)” or “Collected by You (Using Payment Gateway)”. Check out this link to learn where you could update the payment collection mode […]
How to Close & Reopen Multiple Rooms for Maintenance or Cleaning in PMS
Hello Softinn PMS user, what would you do to your room allocation in your hotel PMS when you need to arrange maintenance or housekeeping for multiple rooms? Check out the video & guidelines below to find out how to close & reopen multiple rooms for housekeeping or maintenance in Softinn […]
How to Subscribe to Softinn Homestay Direct Booking Plan (14days Free Trials)
Hello Softinn Extranet user. Paying too much commission to Online Travel Agent (OTA)? Thinking of how to save from paying a huge commission to OTA? Let’s subscribe to Softinn today to reduce if not remove the middleman for your homestay business. Check out the video & guidelines below to find […]
Where to Check Your Direct Booking Contact Analytics
Hello Softinn Homestay Plan Subscribers, would you like to know your Direct Booking Contact Analytics for your property? By tracking your property’s direct booking contact analytics, you will know how many clicks you received for each contact method from guests. We have made this information available for you on Softinn […]
How to Setup Smart Review System on Extranet?
Hello Softinn Extranet user, Google is getting more involved in the travel industry. Guest would check out guest reviews about your property on Google before they decide to book to stay at your hotel or homestay. We have made you a smart review system so that your guest reviews will […]
How to Upgrade to Homestay Direct Booking Plan?
Hello Softinn Extranet user. Would you like to upgrade your existing plan to Homestay Direct Booking Plan? By upgrading your current plan to Homestay Direct Booking Plan, you can enjoy as low as 0% commission while getting free online ads service from Softinn! Check out the video & guidelines below […]
How to Contact Homestay Owner Directly on LetsGoHoliday.my
Hello Softinn BE Guest, prefer to deal directly with homestay host than middleman for your accommodation booking? Wait no further. Check out homestay at LetsGoHoliday to contact the homestay host directly. How? Check out the video & guidelines below to find out how to Contact Homestay Owner Directly on LetsGoHoliday: Steps […]
How to Apply for Payment Gateway Account with Billplz
Softinn offers 3 options to our subscribers in booking payment setting, which are as below: (1) Collected by Softinn; (2) Collected by You (Host); (3) Collected by You using Payment Gateway If you choose to use the 3rd option: Collected by You using Payment Gateway, AND would like to register with billplz, we […]