For hotel and homestay owner, do not worry as we have summarized the payment method that you need to know.
A) When Will I Get My Payment?
- We divide the settlement into twice per month. The calculation is based on customer’s check out dates.
|First Pay-out||Second Pay-out|
Ex: If customer checks in at 27th June but check out at 28th June, the payment will be count in first pay-out.
Ex: If customer checks in at 13th June but check out at 14th June, the payment will be count in second pay-out.
NOTE: You may check the pay-outs details in Softinn Extranet. Please refer to Additional Pay-out Guide (at the bottom section of this article) if you not sure how to check.
2. Commission rate of 12% will be charged as transaction fees for every successfully paid booking generated.
- For example: paid booking (RM100) – commission (12%) = payment get (RM88)
B) How do I Get the Money?
The payment will be made via online bank transfer to the designated bank account.
NOTE: You will also receive a payment voucher stating the amount of settlement via email.
Additional Pay-out Guide:
1. You may log in to Softinn Extranet (booking.mysofinn.com) and go to ‘More’ option and click ‘Payment’.
2. You will be directed to payment page. From the top page, you will see the statement of first pay-out (shown in picture below).
- You can view the customer’s booking dates and the total amount of pay-out received.
NOTE: The total amount of payment has already been deducted by commission.
3. Moving down the page, you will see the statement of second pay-out (shown in picture below).
- You can also view the customer’s booking date and total amount of pay-out received.