This article is about how our merchant (Hotel or Homestay) would be paid.
NOTE: Softinn homestay merchant is given the option to choose either “Collected by Softinn” or “Collect by You (Host)”. Check out this link to learn where you could update the payment collection mode .
NOTE: This article is only applicable to our merchants who opted for “Collected by Softinn”.
A) When Will I Get My Payment?
- We divide the settlement into twice per month. The calculation is based on customer’s check out dates.
|First Pay-out||Second Pay-out|
Ex: If customer checks in at 27th June but check out at 28th June, the payment will be count in first pay-out.
Ex: If customer checks in at 13th June but check out at 14th June, the payment will be count in second pay-out.
2. Commission rate will be charged as transaction fees for every successfully paid booking generated.
- For example: paid booking (RM100) – commission (say 10%) = payment get (RM90)
B) How do I Get the Money?
The payment will be made via online bank transfer to the designated bank account.
NOTE: You will also receive a payment voucher stating the amount of settlement via email from our finance department. A bank-in email notification will also be sending to you by our designated bank.
NOTE: The total amount of payment that you received has already been deducted by commission/ fee, whichever applicable.