NOTE: This article is only applicable to our merchants who opted for “Collected by Softinn”.
Step 1: A Payment is made
After guest made a booking online, he/she will proceed to make full payment through the payment gateway offered by Softinn to secure a confirm booking. We accept Online Banking, eWallet, Credit Card, PayPal, or ATM transfer. Guest’s payment is under the custody of Softinn until the guest check-out.
Step 2: Commission will be deducted
Commission will be deducted from the total booking amount as Softinn services fee for the services rendered by Softinn.
Step 3: Twice a month Merchant Payout
We will compile your statement twice a month and send you the softcopy statement via email. We practice Two Pay-out Per Month, as below:
|Monthly Pay-out||Cut-off Date|
|First Half||13th of every month|
|Second Half||27th of every month|
The pay-out will be based on the guest’s check-out date. For those bookings with check-out date ranging from 28th of previous month to 13th of the current month will be included in the First Half pay-out of the month. Whereas, for check-out dates happen between 14th to 27th (both inclusive) of the month will then fall into the Second Half pay-out of the month.
Step 4: Your earnings payout
Payment to our merchant will be made by online bank transfer, to your designated bank account (within 1-3 working days after cut-off date). Our bank will notify the transfer in email.
Step 5: Payment Voucher
A payment voucher (with reference No.) will be sent to you after the payment is made.