Hello Softinn Booking Engine user. Softinn Booking Engine is now integrated with LHDN to help streamline hotel e-invoicing processes.

If you are also using Softinn PMS, your guest can only request for e-Invoice from the Tax Invoice you send them from Softinn PMS.

Check out this video on where you can view the list of e-invoice requested by your hotel guests and check the e-invoice status on Softinn Extranet.

Where to View List of e-Invoice Requested and the Status on Softinn Extranet

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Follow the guidelines below:

Step 1 : Login to Softinn Extranet

Step 2 : Go to ‘E-Invoice’, then click on ‘e-Invoice List’.

Step 3 : You may filter the list by the e-Invoice Status, if needed. The e-Invoice list is filtered by Check-Out Date.

Here are the meaning of each status :

1. Submitted status means the e-invoice has passed initial structure validations but is still pending additional validations to be completed by LHDN.
2. Valid status means the e-invoice has been validated successfully by LHDN.
3. Invalid status means there’s validation issues on the e-Invoice submitted. You might need to reach out to your guests if they have submitted wrong information when requesting for e-invoice.
4. Cancelled status means the e-Invoice has been cancelled by the issuer.

Step 4 : If you wish to refresh the status to check if the submitted e-Invoice has been validated by LHDN, click on ‘Update Status’ on the top right.

Note: By default, only Lodge Owner will have full access to the e-Invoice Details page. Please reach out to your hotel supervisor to grant you full access, if needed.

Let’s check out where to view the List of e-Invoice Requested and their Status on Softinn Extranet! 🙂