Hello Softinn PMS users!

Let’s imagine that you have a walk-in guest, Laila, who will check-in on 10th September for 2 nights for Queen Bed Room. She did not make any payment when she checked-in. After her first night stay, the guest requests to upgrade the room to Villa Room for her 2nd night.

Check out this video to find out how you what you should do when there is a request to change the room type during a guest’s stayover for a walk-in guest :

Steps to Handle the Guest Folio for Change of Room Type During Guest’s Stayover for Walk-In Guest:

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Follow the guidelines below:

Step 1 : Login to Softinn PMS

Step 2 : Select the correct property

Step 3 : Click “Reservation”

Step 4 : Click on the “Option” menu icon and then select “Shorten Stay”

Step 5 : Choose the number of nights to be shortened

Step 6 : Click on the “Save” button

Step 7 : Then, you need to add the 2nd night for Villa Room type. Click on the “Option” menu icon and then select “Add Room”

Step 8 : On the “Add Room” window pop-up, select the right check-in and check-out date

Step 9 : Select the Villa Room type & room number

Step 10 : Select the rate plan or insert the Daily Rates for Villa Room

Step 11 : Once done, click on the “Save” button.

Step 12 : Click on the “Option” menu icon and then select “View Folio” to open the guest folio for the Queen Bed Room.

Let’s say Laila will only make payment when she checks out, you may move the charges of F01 to F02 to aggregate the total room charges.

Step 13 : Click on the “Move” button of the room charges

Step 14 : Choose to move to F02. Click “Move Transaction“

Step 15 : Click “Yes, move it!” button

Step 16 : Check out for Queen Bed Room Folio

On 12th September, Laila makes payment when she checks out.

Step 17 : Go to the Villa Room Folio and click “Add Payment” button to add the payment

Step 18 :

• Fill in the payment received amount and select the right payment method and account
• Click ” Add Payment“

Step 19 : Proceed to check-out Laila, for Villa Room Folio

Step 20 : Generate the invoice and receipt for Laila

Hope this video helps you on how you can update a reservation for the change of room type during a guest stay over for a walk-in guest! 🙂