Hello Softinn CMS users. Your guests have been happy with their stay at your hotel and they have given out positive reviews! 

Make use of their reviews by displaying them as testimonials on your hotel website. This will help to encourage more new guests to make bookings at your hotel. Use our Softinn CMS to add guest testimonials to your website.

Check out the video & guidelines below to find out how you can add guest testimonials to your hotel website using CMS.

Steps to Add Guests Testimonials to your hotel website using Softinn CMS:

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Follow the guidelines below:

Step 1 : Login to Softinn Extranet

Step 2 : Select the right property.

Step 3 : Click on your email ID on the top right of the page.

Step 4 : Click “Go to CMS”.  You will be automatically logged-in to Softinn CMS.

Step 5 : Click ‘Guest Reviews‘

PART 1 : Adding Guests Testimonials from Walk-in or Other Sources

Step 1 : Click on the ‘Option‘ Icon and click ‘Add Custom Review’.

Step 2 : Insert Guest’s Name.

Step 3 : Insert the Source of Testimonial.

Step 4 : Insert the Testimonial as provided by guest.

Step 5 : Select Date of Testimonial.

Step 6 : Click ‘Save‘. The Testimonial is now in the Testimonial List

Step 7 :  Click the ‘Publish‘ button on the bottom left to publish the changes on your website.

Step 8 : Open the hotel website to check for the newly added Testimonial. The New Testimonial is now featured on the website.

PART 2 :  Featuring Testimonials from Google Place Review

This is applicable to your hotel if you provided Google Place ID to Softinn. Testimonials on your hotel are auto-updated weekly from Google. You can Hide/Unhide Testimonials received from Google on your website.

Step 1 : Scroll down to the Google Reviews section.

Step 2 : To hide a review, click the Green button.

Step 3 : To Unhide the Testimonial, click the Grey button.

Step 4 : Click the ‘Publish‘ button on the bottom left to publish the changes on your website.

Step 5 : Refresh the website page. The Testimonial is now hide/featured on the website following the setting.

Provide your hotel Google Place ID to booking@mysoftinn.com or add it to Smart Review System on Softinn Extranet.

Hope this helps you on how to Add Guests Reviews Using Softinn CMS! 🙂