Hello Softinn Extranet user!

Hotels might experience non-refundable booking cancellation requests from guests due to emergencies. Due to this, you may need to refund the full booking amount to guests.

Instead of refunding the full amount to the guest, your Hotel may consider providing a Cash Voucher for the guest to use when booking with your hotel in the future. The cash voucher amount is equivalent to the booking sum paid by the guest.

Check out the video & guidelines below to find out how you can generate a Cash Voucher using the Softinn Promo Code system for your guest to use for a future booking in the Softinn Extranet :

Steps to Generate a Cash Voucher for Your Guest to Use in their Next Booking:

---

Follow the guidelines below:

Step 1 : Go to Softinn Extranet.

Step 2 : Select the right property.

Step 3 : You go to the “Booking Engine” tab, and select “Promo Code“.

Step 4 : Then, click on the “Create Promo Code” button to go to the Promotions Page.

Step 5 : Choose Basic Promo.

Step 6 : By default, you are the issuer.

Step 7 : For the promo status, you can choose the status to be Active.

Step 8 :  You may insert the promotion campaign name.

• This name will be shown on the Softinn promo widget.
• You may put the reservation number of the affected booking for easy reference

Step 9 : Then, insert the quantity and the description of the cash voucher, for your own hotel record.

Step 10 : Click “Continue“.

Step 11 : You may insert the value of the cash voucher. 

• For example, it can be equal to the booking amount.

Step 12 : Next, you may insert the Promotion code.

• As an example, you may use the reservation code too.
• Kindly take note that special characters and spacing are not allowed.

Step 13 : On the Promotion Valid Date section, you can set the booking period for guests to use this cash voucher.

Step 14 : Next, you can set the Check-in Date section, this means when is the eligible check-in period that is entitled for this cash voucher.

• You will be able to define if the promo code can be applied to only certain days in the week and Public Holidays.
• Besides, you may set if this promo code can be applied on discounted rates too.

Step 15 : Then, set the cancellation policy that is applicable to this cash voucher and click “Continue“.

• If you want to set up the cancellation policy, you can go to the Cancellation Policy page.

Step 16 : Then, set this promo code for private use only. With that, this promo code will not be displayed on your website and our marketplace.

Step 17 : Then, click “Continue“.

Step 18 : Here, you may set which room type this promo code can be applied to.

Step 19 : Click “Continue” again to view the summary.

Step 20 : Once done, you can click on the “Submit” button to save this promo code.

You have successfully created the cash voucher for your guest.

You could share the Prefix Code of the cash voucher to the respective guest, for them to use in their next booking.

If the guest has used the cash voucher, the quantity will be updated.

Then, click on the “Used Codes” tab to view the reservations that used the promo code.

Hope this helps you create a cash voucher for your guest 🙂