Hello Softinn Extranet user, Google is getting more involved in the travel industry. Sometimes, guests would check out guest reviews about your property on Google first before they decide to book to stay at your hotel or homestay. 

We have made a smart review system so that your guest reviews will now appear on Google.

Check out the video & guidelines below to find out how to Setup the Smart Review System on Softinn Extranet:

Steps to Setup Smart Review System on Extranet:

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Follow the guidelines below:

PART 1: If you would like to collect First Night Happiness Review from Guest:

Step 1: Login to Softinn Extranet

Step 2: Select the right property

Step 3: Then, go to Tools & Plugin

Step 4: Select the ”Smart Review System”

Step 5: You can turn on or off the status of the First Night Stay Survey (When the status is on, your guest will receive a survey email at 9pm during the first night of their stay)

PART 2: If you would like to collect Google Review:

Step 1: Turn on for Google Review by adding a Google Place ID

• When the status is on, an email will be sent to your guests within 24 hours after he/she check out).

Step 2: To find out the Google Place ID of your property, click on the “?” icon to find your Google Place ID.

Step 3: Search for your property name and copy the Google Place ID.

Step 4: Go back to Softtinn Extranet and paste your Google Place ID here.

Step 5: Click on “Test URL” to make sure the Google Place ID is linked to your property correctly.

Step 6: You can set your pre–requisite requirement for the system to send your guest the review email.

Step 7: After that, click on “Save” to save the changes.

Step 8: Once your guests leave a review, the review about your property will be shown on Google.

Where Do the Reviews Appear?

• On Google: Automated emails direct satisfied guests straight to your Google page to boost your public rating.

• On Your Booking Engine: Collected internal reviews will dynamically display on your Booking Engine. Future guests browsing room types can view these and filter them by Most Recent or Highest Rating.

  Notes: Setting up a high pre-requisite requirement for the Google Review trigger acts as a safety filter. It allows you to address unsatisfied guests internally while guiding your happiest guests to post publicly on Google.

  Let’s start setting up your Smart Review system and building a flawless online reputation today!