How to do Channel Mapping and Room Mapping for Convergent

Hello Softinn PMS user & Softinn Channel Manager subscriber!

After the setup the Room Type & Rate Plan completed, you can proceed with the Channel Mapping and Room Mapping in Softinn PMS.

Before you start to map Softinn Channel Manager to OTAs, please make sure that you have :

Completed setup the Room Type and Rate Plan in Softinn PMS
Completed your OTAs listing for your property

Softinn Channel Manager is connected to 100 over OTAs. Each of the mapping process will be different for each OTAs.

In this guide, we will show how you could proceed with the channel mapping to the Convergent.

Check out the video & guidelines below to find out how to do Channel Mapping and Room Mapping for Convergent in Softinn PMS :

Steps to do Channel Mapping on Softinn PMS:

Follow the guidelines below:

Step 1 : Go to Softinn PMS

Step 2 : Select the right property

Step 3 : Go to ‘Setup‘ & click ‘General‘

Step 4 : Click ‘Booking Source‘

You will see ‘Channel Mapping’ if you’re Softinn Channel Manager subscriber.

Map with Convergent:

Follow the guidelines below:

Step 1 : Select ‘Convergent‘

Step 2 : Click ‘+‘ icon

Step 3 : You may refer to the Mapping Guide by clicking the ‘Mapping Guide’ button

Step 4 : Reach out to your Convergent Market Manager (whom the Hotel signed the contract with) and request to enable ‘Staah’ as channel manager

Note :

At the moment, Softinn is leveraging the technical platform of Convergent-Staah in channel connectivity
When you contact your Convergent Market Manager, please mention ‘STAAH’ as your connectivity partner
Your Convergent Market Manager will revert to inform you on the connectivity status and provide the Convergent Hotel Code to you

Step 5 : Go to Softinn PMS to setup Channel Mapping and Room Mapping

Step 6 : Insert your Convergent Hotel Code.

Step 7 : Select the Room type that you sell on Convergent.

Step 8 : Choose the Rate Pricing, Rate either Net or Sell, and put the status as Inactive until you have done with the room mapping.

Step 9 : Click ‘Save‘

Channel mapping with Convergent is successfully done!

Step 10 : To do Room Mapping, click ‘Map’

Step 11 : Select to display all the room types.

Step 12 : Click ‘Map’ to map the room type.

Step 13 : Select the rate plan that you sell on Convergent & choose the PMS rate plan that you wish to connect to Convergent.

Step 14 : Fill in the default minimum night, number of guests and extra adult or child or bed.

Step 15 : Click ‘Save‘

Room Mapping with Convergent is successfully done!

Important Notes:

Before you flush the information to Convergent, change the status from Inactive to Active first on the Channel Connection Detail page
After the status was turned to ‘Active‘, all the availability and rate plan in Softinn Channel Manager will be pushed to Convergent
The information will be flushed to Convergent within 2-3 minutes

Let’s start to do Channel Mapping & Room Mapping for Convergent! 🙂