How to do Channel Mapping and Room Mapping for Ctrip or

Hello Softinn PMS user & Softinn Channel Manager subscriber!

After the setup the Room Type & Rate Plan is completed, you can proceed with the Channel Mapping and Room Mapping in Softinn PMS.

Before you start to map Softinn Channel Manager to OTAs, please make sure that you have :

  1. Completed setup the Room Type and Rate Plan in Softinn PMS
  2. Completed your OTAs listing for your property

Softinn Channel Manager is connected to 40 over OTAs. The mapping process will be different for each OTAs.

In this guide, we will show how you could proceed with the channel mapping to Ctrip or

Check out the video & guidelines below to find out how to do Channel Mapping and Room Mapping for Ctrip or in Softinn PMS :

Steps to do Channel Mapping for Ctrip or on Softinn PMS:

Follow the guidelines below:

Step 1 : Go to Softinn PMS

Step 2 : Select the right property

Step 3 : Go to ‘Setup‘ & click ‘General

Step 4 : Click ‘Booking Source

You will see ‘Channel Mapping’ if you’re Softinn Channel Manager subscriber.

Mapping with Ctrip or

Follow the guidelines below:

Step 1 : Select ‘

Step 2 : Click ‘+‘ icon

Step 3 : You may refer to the Mapping Guide by clicking the ‘Mapping Guide’ button

Step 4 : Email to your Hotel’s Market Manager (whom the Hotel signed the contract with) and request to enable ‘Softinn’ as channel manager

  • In your email to Ctrip, you also need to request for 2 way connection (including booking delivery)
  • You’ll need to request to map with Softinn Channel Manager
  • You’ll need to request Channel Manager Hotel ID, XML Username & XML Password
  • NOTE: If your XML password contains special characters, we advise you to change your XML password to avoid using special characters. This is to prevent interruption in establishing the channel connection. To change your XML password, please reach out to your market manager.

Step 5 : Your Market Manager will revert in email to inform you about the connectivity status & provide the following details:

  1. Rates Plan Name
  2. Rates Plan ID

Note : Inform us once you have received the email reply from your Market Manager

Step 6 : Go to  Softinn PMS to setup Channel Mapping and Room Mapping

Step 7 : Insert your Channel Hotel ID

Step 8 : Insert XML Username & XML Password that you’ve received from your Market Manager

  • Note : XML Username & XML Password is your Extranet login username & password
  • Note : Avoid using XML password that contains special characters

Step 9 : Select the Room type that you sell on

Step 10 : Select Rate either Net or Sell

Step 11 : Put the status ‘Inactive’ until you’ve done the room mapping

Step 12 : Click ‘Save

Channel mapping with is successfully done!

Step 13 : Next, you need to do Room Mapping, click ‘Map’

Step 14 : Select the rate plan that you sell on

Step 15 : Select the PMS Rate Plan

  • Select the same rate plan with account

Step 16 : Select the no. of guest

  • Make sure the info you update here is the same as account

Step 17 : Click ‘Save

Room Mapping with is successfully done!

Step 18 : Make sure the Price & Availability are pushed from PMS and reflected correctly in Extranet

Important Notes:

  • Before you flush the information to, change the status to ‘Active‘ first
  • After the status was turned to ‘Active‘, all the availability and rate plans in Softinn Channel Manager will be pushed to
  • The information will be flushed to within 2-3 minutes

Let’s start to do Channel Mapping & Room Mapping for! 🙂

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