Hello Softinn PMS user & Softinn Channel Manager subscriber! After the setup the Room Type & Rate Plan completed, you can proceed with the Channel Mapping and Room Mapping in Softinn PMS. Before you start to map Softinn Channel Manager to OTAs, please make sure that you have : Softinn Channel Manager is connected to […]
How to Void Transaction When Your FO Posted Payment to a Wrong Payment Account in Guest Folio?
Hello Softinn PMS user! Your Front Officer (FO) is checking out a guest and performing a security deposit refund to the guest. The security deposit was collected by “Cash” during check-in, but when your FO performs a refund to the guest upon check-out she mistakenly chosen refund by “Credit Card” Check this […]
Edit Guest Folio for Changes in Miscellaneous Services & Charges
Hello Softinn PMS users! Guest Folio features contain all transactions for each of the Hotel guests which include payment and charges. In the Guest Folio page, you could update or edit when the guests request to make changes to the Miscellaneous Services during their stay at your Hotel. For example, the […]
Introduction to New Guest Folio in Softinn PMS
Hello Softinn PMS user! A guest folio is considered as a master bill of a guest. It contains all the transactions including charges and payments made by the guests throughout their stay. Sometimes hotels use it as a proforma invoice, where it shows the estimated cost and the outstanding balance to be […]
How to Record Partial Payment while Creating a Reservation in Softinn PMS
Hello Softinn PMS users! You received a reservation via phone call and the guest made partial payment first by Bank Transfer. Check out the video & guidelines below to find out how to add partial payment during reservation creation in Softinn PMS : Steps to Record Partial Payment while Creating a […]
How to Leave Important Notes to Guest on Softinn Extranet
Hello Softinn Extranet user! You have some important information you would like to deliver to your guest when they make a booking but you didn’t have any ideas where to include it. Don’t worry about it. In Softinn Extranet, you can add important notes to the guest to let them know […]
How to do Channel Mapping and Room Mapping for AgodaYCS and AgodaHomes
Hello Softinn PMS user & Softinn Channel Manager subscriber! After the setup the Room Type & Rate Plan completed, you can proceed with the Channel Mapping and Room Mapping in Softinn PMS. Before you start to map Softinn Channel Manager to OTAs, please make sure that you have : Softinn Channel Manager is connected to […]
How to Make a Booking from Softinn Hotel Booking Engine (BE)
Hello Softinn Booking Engine users! Imagine that you want to make a booking for the check-in date on 24 January for a 2-night stay in a hotel. Let’s check out this video to find out how to make a booking from Softinn Hotel Booking Engine (BE). How to Make a […]
Booking Lead Time Report by Nationality in Softinn PMS
Hello Softinn PMS user! Booking Lead Time Report by Nationality shows the average booking lead time for each Nationality based on the Booking Creation Date and Check-In Date. Check out this video to find out where to view Booking Lead Time Report by Nationality in Softinn PMS. Where to View Booking Lead […]
Booking Lead Time Report by Booking Source in Softinn PMS
Hello Softinn PMS user! Booking Lead Time Report by Booking Source shows the average booking lead time for each Booking Source based on the Booking Creation Date and Check-In Date. Check out this video to find out where to view Booking Lead Time Report by Booking Source in Softinn PMS. Where to […]
