Hello Softinn PMS user! Your Hotel wish to add additional information to your document’s header. The default information on the Header are: Hotel Name Company ID Hotel Address Hotel Contact No. Email address Hotel Website URL Other than default information, you would like to add SST No, TTx No, or […]
How to Reinstate Reservation Status on Softinn PMS
Hello Softinn PMS users! As a Hotel Owner / Supervisor, you may have experienced that your Front Desk Officers forgot to “Check-in” a guest OR, accidentally “Check-out” an in house guest in PMS. That causes you the problem of showing a wrong reservation status or worst still the reservation is not […]
What is Room Rate Plan?
Hello Softinn PMS and Softinn Channel Manager users! Wonder what Rate Plan is & how you could strategize your Rate Plan to attract guests and ultimately get more bookings? A Rate Plan allows you to sell the same room in different ways. It is up to the type of strategies your […]
How to do Channel Mapping and Room Mapping for Other OTAs Channels
Hello Softinn PMS user & Softinn Channel Manager subscriber! After the setup the Room Type & Rate Plan completed, you can proceed with the Channel Mapping and Room Mapping in Softinn PMS. Before you start to map Softinn Channel Manager to OTAs, please make sure that you have : Completed setup the Room Type […]
Where to Get the Past Invoices / Receipts Generated in Softinn PMS
Hello Softinn PMS user! You have generated an invoice to your guest (Thomas), but he requested you to send the invoice again to him because he lost the invoice. In Softinn PMS, you will be able to get a list of past invoices & receipts generated easily by using the Guest […]
How to Map New Room Rate Plan on Softinn PMS
Hello Softinn PMS & Softinn Channel Manager subscriber! Your hotel planning to offer an additional Room Rate Plan: Non-Refundable Rate on your OTAs, for example, Booking.com. Therefore, you would need to map a new room rate plan on Softinn PMS to sync the Room Rate Plan and Availability to the OTAs. […]
Assign a Room Number to Reservations Auto-Pushed from OTAs to Softinn PMS
Hello Softinn PMS & Softinn Channel Manager subscriber! This video will be applicable to Softinn Channel Manager Subscribers only. Let’s imagine that you’ve received a new reservation from your OTAs, for example, AgodaYCS. The reservation will be auto pushed from your OTAs to Softinn PMS. Check out the video & guidelines […]
How to Auto Sync Reservation from Softinn Extranet to Softinn PMS
Hello Softinn PMS user! Let’s imagine that your guests make booking directly from your official website through Softinn Booking Engine. You would like to automatically sync the reservation received from Softinn Extranet to Softinn PMS to assign a room easily. We have made this easy for you 🙂 Check out the […]
How to Handle Advance Deposit Payment in Softinn PMS
Hello Softinn PMS user! Your guest would like to make a reservation but she does not know when is the exact check-in date & how many guests will be coming. In this case, you can request your guest to put an advance deposit first to guarantee the reservation at your hotel. […]
How to Unmap Channel & Unmap Room Rate Plan in Softinn Channel Manager
Hello Softinn PMS & Softinn Channel Manager subscriber! You would like to stop ‘synced’ Rate Plan and Availability from Softinn Channel Manager to your OTAs, temporarily or permanently. In this video, you will be able to learn how to do so for your Softinn Channel Manager. In this video and guideline, […]
