Hello Softinn Extranet user! Pictures tell a hundred word 🙂 Your guest would love to see as many hotel room photos as possible before they make their booking through your hotel booking engine. You can display multiple room photos for each room type on your hotel booking engine by adding those photos […]
How to Apply for Payment Gateway Account with iPay88 Malaysia
Hello Softinn Subscribers! Softinn offers 3 options to our subscribers in booking payment setting, which are as below: (1) Collected by Softinn; (2) Collected by You (Host); (3) Collected by You using Payment Gateway If you choose to use the 3rd option: Collected by You using Payment Gateway, AND would like to register with iPay88, we provide the following […]
Where to Setup Hotel Work Shifts in Softinn PMS
Hello Softinn PMS user! Let’s imagine your Hotel runs for 3 working shifts in a day which are : Morning : 7.00 AM to 3.00 PM Afternoon: 3.00 PM to 11.00 PM Evening : 11.00 PM to 7.00 AM On Softinn PMS, you could setup shifts for your Hotel. Check out this video […]
How Hotel Handle the Guest Folio for Change of Room Type During Guest’s Stayover
Hello Softinn PMS user! Let’s imagine that you have a guest who will check-in on 18th Nov for 2 nights for Deluxe Room. After his 1st night stay, the guest requests to upgrade the room to Pool Chalet for his 2nd night. Check out this video to find out how you should handle the […]
Where to View Activity Log Reports on Softinn Extranet
Hello Softinn Extranet user! As a Hotel Manager / Supervisor, you might want to monitor your staff activities on Softinn Extranet . In Softinn Extranet , you could generate Activity Log Report and view “Who-Did-What-at-When” for the changes of Booking Payment Collection Mode and Booking Activity Log. Check out the video & […]
How to Read & Interpret a Reservation Number in Softinn PMS
Hello Softinn PMS user! Every Reservation No. on Softinn PMS is unique. You can read what date and time a booking was made from Reservation No. Check out this video to learn how to read & interpret a Reservation No. in Softinn PMS : Steps to Read & Interpret a Reservation Number in […]
What Hotel Should Do When There is Unmapped Booking Alert on Reservation Page in Softinn PMS
Hello Softinn Channel Manager subscriber! As a Softinn Channel Manager subscriber, all the booking received from OTAs will be auto pushed to Softinn PMS “Reservation” page. Hotel Front Desk only needs to assign a room number to those bookings that are pushed from OTAs to Softinn PMS. However, sometimes OTAs may NOT […]
How to Customize Hotel Booking Engine’s Display Sorting in Softinn Extranet
Hello Softinn Extranet user! On Softinn Extranet, you could set your hotel booking engine to be sorted in ascending order either by Number of Pax or by Price. Check out the video & guidelines below to find out how to customize booking engine sorting order in Softinn Extranet : Steps to Customize Hotel Booking Engine’s Display […]
How to Email Guest Folio to Your Hotel Guest using Softinn PMS
Hello Softinn PMS user! Guest Folio records every transaction incurred by your hotel guest while he/she is staying in your hotel. Hotel could email the Guest Folio to the guest from Softinn PMS, when needed. Check out the video & guidelines below to find out how to email the Folio PDFs to the […]
What You Can Do When You Forgot to Check-In the Guest after the Night Audit?
Hello Softinn PMS users! After the automatic night audit process only then your hotel front desk officer noticed that he forgot to “Check-In” a guest in PMS. The Reservation status of that booking, therefore, would show as “No Show” instead of “Checked-In”. This problem could be rectified by “Reinstating” the reservation […]
