Hello Softinn PMS user! As a hotel manager, you can grant access to your hotel FO to edit/override room rates when they create a reservation in Softinn PMS . By default, all users are given access to edit room rates in the reservation form. If you would like to restrict the user from […]
How to Add Reservation for a Walk-in Guest that Check-in After Midnight in Softinn PMS
Hello Softinn PMS user! Imagine that you have a walk-in guest who arrives and check-in after midnight. Check out this video to find out how to create a reservation for this guest in Softinn PMS 🙂 Steps to Add Reservation for Walk-in Guest that Check-in After Midnight in PMS: Scenario 1 : The […]
How to Send Guest e-Receipts and e-Invoices in email from Guest Folio
Hello Softinn PMS users! Guest Folio features contain all transactions for each of the Hotel guests which include payment and charges. In the Guest Folio page, you can print and send the e-Receipt to your guest upon adding the payment. On top of it, you also can print and send the […]
Manage Booking Request (BR) Received from Softinn Booking Engine in Softinn PMS
Hello Softinn Booking Engine & Softinn PMS user! This video is applicable to Softinn PRO Plan user (PMS + BE) who collects booking payment manually for booking received from Softinn booking engine. Now, you can manage your booking requests in Softinn PMS 🙂 Here are what you can do: Let’s check out this video to find […]
How to Set Weekend & Weekday Rate in Softinn PMS
Hello Softinn PMS users! After you have setup the Rate Plan and done with the Room Rate mapping, the default rates will be reflected on the Inventory page. On Inventory page, you can setup the different rates for Weekday and Weekend. Check out the video & guidelines below to find out […]
What Hotel Should Do When There is Unmapped Booking Alert on Reservation Page in Softinn PMS
Hello Softinn Channel Manager subscriber! As a Softinn Channel Manager subscriber, all the booking received from OTAs will be auto pushed to Softinn PMS “Reservation” page. The room number will be auto assign to those bookings that are pushed from OTAs to Softinn PMS. However, sometimes OTAs may NOT push a […]
How Hotel Perform Verification on Pre-Arrival Check-In Documents
Hello Softinn PMS user! Check out this video to find out how you could perform verification on pre-arrival check-in documents and proceed to ad guest to the room on Softinn PMS 🙂 Steps to Perform Verification on Pre-Arrival Check-In Documents : Follow the guidelines below: Step 1 : Go to Softinn PMS Step 2 : Select […]
Introduction to Pre-Arrival Web Check-In Service offered by Softinn PMS
Hello Softinn PMS user! This video will show the pre-arrival web check-in service in Softinn PMS. Imagine you have a group tour that is going to check-in to your hotel. With this pre-arrival web check-in service, you could invite the tour guide to : After the guest performed the pre-arrival web check-in steps, […]
What You Can Do When You Forgot to Check-In the Guest after the Night Audit?
Hello Softinn PMS users! After the automatic night audit process only then your hotel front desk officer noticed that he forgot to “Check-In” a guest in PMS. The Reservation status of that booking, therefore, would show as “No Show” instead of “Checked-In”. This problem could be rectified by “Reinstating” the reservation […]
Quick View on Reservation Without Room Assigned for Channel Manager & Softinn Booking Engine User
Hello Softinn PMS user. This video is ONLY relevant to Softinn PMS users who are also either a Channel Manager user or a Softinn Booking Engine user. With the quick filter feature, you will be able to view the reservations without room assigned on the Reservation page. A reservation without […]
