Hello Softinn Channel Manager subscriber! As a Softinn Channel Manager subscriber, all the booking received from OTAs will be auto pushed to Softinn PMS “Reservation” page. The room number will be auto assign to those bookings that are pushed from OTAs to Softinn PMS. However, sometimes OTAs may NOT push a […]
How Hotel Perform Verification on Pre-Arrival Check-In Documents
Hello Softinn PMS user! Check out this video to find out how you could perform verification on pre-arrival check-in documents and proceed to ad guest to the room on Softinn PMS 🙂 Steps to Perform Verification on Pre-Arrival Check-In Documents : Follow the guidelines below: Step 1 : Go to Softinn PMS Step 2 : Select […]
Introduction to Pre-Arrival Web Check-In Service offered by Softinn PMS
Hello Softinn PMS user! This video will show the pre-arrival web check-in service in Softinn PMS. Imagine you have a group tour that is going to check-in to your hotel. With this pre-arrival web check-in service, you could invite the tour guide to : After the guest performed the pre-arrival web check-in steps, […]
What You Can Do When You Forgot to Check-In the Guest after the Night Audit?
Hello Softinn PMS users! After the automatic night audit process only then your hotel front desk officer noticed that he forgot to “Check-In” a guest in PMS. The Reservation status of that booking, therefore, would show as “No Show” instead of “Checked-In”. This problem could be rectified by “Reinstating” the reservation […]
Quick View on Reservation Without Room Assigned for Channel Manager & Softinn Booking Engine User
Hello Softinn PMS user. This video is ONLY relevant to Softinn PMS users who are also either a Channel Manager user or a Softinn Booking Engine user. With the quick filter feature, you will be able to view the reservations without room assigned on the Reservation page. A reservation without […]
PMS Calendar Optimisation: Manage PMS Calendar to Free up Room Available in Softinn PMS
Hello Softinn PMS user. Managing the calendar in PMS is important so that you will be able to free up the room available and slot another reservation for that date as well. Sometimes, you might experience a reservation with unassigned room in Softinn PMS. AT the first glance it might […]
How to Add and Upkeep Guest Details in Softinn PMS
Hello Softinn PMS users! It is important for you to obtain personalized information for your hotel, such as an email address. This is useful for your hotel to do retargeting marketing campaigns to existing guests. Besides that, it brings convenience to your front desk when they create a reservation for those existing […]
Use Advance Deposit Available as Payment in Guest Folio
Your guest, Samantha Lee had paid you an Advance Deposit / Prepayment to reserve a room without confirming her check-in date previously. Today, Samantha called and decided her check-in date to be on 12th March for a Villa Room type. Check out this video to learn how to add payment using […]
How to Handle Advance Deposit Payment in Softinn PMS
Hello Softinn PMS user! Your guest would like to make a reservation but she does not know when is the exact check-in date & how many guests will be coming. In this case, you can request your guest to put an advance deposit first to guarantee the reservation at your hotel. […]
Bulk Generate Invoice from Manage Group Reservation Page in Softinn PMS
Hello Softinn PMS users! Let’s imagine that you have checked-out a group reservation and now you would like to generate invoices for those reservations. You will be able to generate the invoice after you’ve checked-out the guest. Check out this video to find out how to perform bulk generate invoice from […]
