How Hotel Perform Verification on Pre-Arrival Check-In Documents & Add Guest to Room

Hello Softinn PMS user!

Check out this video to find out how you could perform verification on pre-arrival check-in documents and proceed to ad guest to the room on Softinn PMS 🙂

Steps to Perform Verification on Pre-Arrival Check-In Documents :


Follow the guidelines below:

Step 1 : Go to Softinn PMS

Step 2 : Select the correct property

Step 3 : Click “Reservation

Step 4 : Click “Pre-Arrival Check-Ins

Step 5 : Click “eye” icon to view the docs submitted

Step 6 : Leave a remark as a reminder to FO, if any

Step 7 : Once you have verified all of the documents, click “Save & Verify” button

Note : 

  • Green Tick” icon shows that you have verified all the documents
  • Once you have verified it, guests will not be able to re-submit the guest information
  • On the Reservation page, hover your mouse on “Green Message” icon and you could view the remarks that you have inserted earlier

Steps to Add Guest to Room on Edit Reservation Page :


Follow the guidelines below:

Step 1 : Click “Reservation

Step 2 : Click “Edit” button

Step 3 : Click “Pre-Arrival Check-In” tab

Step 4 : The system will prompt you the similar guest name found in your PMS system, and the hotel could choose the existing guest name if he/she is referring to the same guest

Step 5 : Click “Add to Room” button

Step 6 : Click “Save Reservation

NOTE: By Default, only Lodge Owner has the access to verify the Pre-Arrival Check-Ins documents verification page

Steps to Grant the Access to Manage Pre-Arrival Check-Ins:


Follow the guidelines below:

Step 1 : Go to Softinn Extranet

Step 2 : Click “MORE” and click “Manage User

Step 3 : Click “Manage Role” button

Step 4 : Go to PMS section and go to Reservation > Manage Pre-Arrival Check-Ins and tick to grant the access

Step 5 : Once done, click “Save Changes” button

Hope this video helps on how to perform verification on pre-arrival check-in documents and add a guest to the room on Softinn PMS 🙂

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