Hello Softinn PMS user!
In Softinn PMS, Hotel needs to send the pre-arrival web check-in email to the guest before the guest could perform the pre-arrival web check-in process.
Check out this video to find out how to send the pre-arrival web check-in email to the guest in Softinn PMS :
Steps to Sends Reservation Pre-Arrival Web Check-In Email to Guest:
Follow the guidelines below:
Step 1 : Go to Softinn PMS
Step 2 : Select the correct property
Step 3 : Click “Reservation“
Step 4 : Click on the “envelope” icon to initiate an email to your guest
After you have sent it, your guest will receive an email to perform the Pre-Arrival Web Check-In process.
Note : For guest contacts without an email address, the “envelope” icon will not light up because the guest’s email address is not available in your PMS
Step 5 : To update the email address, click “OTHERS“
Step 6 : Click “GUEST” and click “All Guest“
Step 7 : Search the guest name and click “Click to Edit” button
Step 8 : Insert the email address and click “Save Changes” button
After that, the “envelope” icon is clickable and you’re able to send the pre-arrival check-in email invitation to your guest now.
Hope this video helps on how you could send the reservation pre-arrival web check-in email to your guest in Softinn PMS 🙂