What You Can Do When You Forgot to Check-In the Guest after the Night Audit?

Hello Softinn PMS users!

After the automatic night audit process only then your hotel front desk officer noticed that he forgot to “Check-In” a guest in PMS. The Reservation status of that booking, therefore, would show as “No Show” instead of “Checked-In”.

This problem could be rectified by “Reinstating” the reservation status to its immediate preceding status.

Check out this video to find out what you can do when your hotel front desk officer forgot to “Check-In” a guest after the night audit process :

Steps to do When You Forgot to ‘Check-In’ a Guest After Daily Night Audit :

Follow the guidelines below:

Step 1 : Go to Softinn PMS

Step 2 : Select the right property

Step 3 : Click “Reservation”

Step 4 : Go to the Reservation that you would like to reinstate to the previous status and click “Option” icon

Step 5 : Select “Reinstate Status“

Step 6 : Click “Yes” button

Once you’ve clicked the “Yes” button the status will be changed from “No Show” to “Arrival”

Step 7 : You click “Check-In” button to update the status to Checked-In

Make sure you choose the correct Check-In Date and Time

Step 8 : Click “Yes, Check In Now“

The reservation status would then showing as “Checked-In” correctly

Important Note:

Only PMS user with the “Reinstate” access granted would be able to “Reinstate” a reservation in PMS
As a Hotel Owner, you would have the default authority to “Reinstate” a reservation in PMS.
Also, you would have the right to grant this access to your hotel staff, if you want to.

Steps to Track Who-Did-What-at-When in Activity Log Report :

For the purpose of a healthy audit trail, the action of reinstating a reservation would be recorded in the Activity Log report so that the hotel supervisor knows who-did-what-at-when.

Follow the guidelines below:

Step 1 : Click “Others” and click “Reports“

Step 2 : Click “Activity Log”

You would be able to track when your staff reinstate the reservation status.

Step 3 : Click “i” icon