Edit Guest Folio for Changes in Miscellaneous Services & Charges

Hello  Softinn PMS  users! Guest Folio features contain all transactions for each of the Hotel guests which include payment and charges. 

In the Guest Folio page, you could update or edit when the guests request to make changes to the miscellaneous Services during their stay at your Hotel. For example, the guest would like to amend their pre-booked for the Spa or they would like to have additional breakfast, and etc.

Check out the video & guidelines below to find out how to edit Guest Folio for Changes in Miscellaneous Services & Charges  in Softinn PMS :

Steps when Guest Request Cancel the Miscellaneous Services (Not Yet Paid):


Follow the guidelines below:

Step 1 : Go to Softinn PMS

Step 2 : Select the right property

Step 3 : Create the Reservation and click ‘Check-in

Step 4 : Click ‘Guest Folio

Step 5 : Click ‘Reverse‘ to cancel the miscellaneous services charges

Steps when Guest Request Cancel the Miscellaneous Services (Paid):


Follow the guidelines below:

Step 1 : Go to Softinn PMS

Step 2 : Select the right property

Step 3 : Create the Reservation and click ‘Check-in

Step 4 : Click ‘Guest Folio

Step 5 : Click ‘Reverse‘ to cancel the miscellaneous services charges

Step 6 : Click ‘Refund‘ to refund the payment for miscellaneous services

  • Insert the required details
  • Click ‘Refund

Steps when Guest Request Add the Additional Miscellaneous Services (Paid):


Follow the guidelines below:

Step 1 : Go to Softinn PMS

Step 2 : Select the right property

Step 3 : Create the Reservation and click ‘Check-in

Step 4 : Click ‘Guest Folio

Step 5 : Click the arrow beside ‘Reverse’ to edit the miscellaneous services

Step 6 : Click ‘Edit

  • Change the quantity or details that you preferred
  • Click ‘Edit Miscellaneous

Step 7 : Click ‘Add Payment‘ for the miscellaneous charges

  • Tick on Spa charges
  • Select the required details
  • Click ‘Save Payment

You also can change the payment method for the payment that you’ve added.

Step 1 : Click arrow on ‘Refund’ to change the payment method

Step 2 : Click ‘Edit

  • Change the Payment Method & Payment Account
  • Click ‘Save Payment’

Steps when Guest Request Change the Types of Miscellaneous Services (Paid):


Follow the guidelines below:

Step 1 : Go to Softinn PMS

Step 2 : Select the right property

Step 3 : Create the Reservation and click ‘Check-in

Step 4 : Click ‘Guest Folio

Step 5 : Click ‘Reverse‘ to cancel the miscellaneous services charges

Step 6 : Click ‘Refund‘ to refund the payment made

  • Select the required details
  • Click ‘Refund

Step 7 : Click ‘Misc. others‘ to add another type of miscellaneous services

  • Select the required details
  • Click ‘Add Miscellaneous

Step 8 : Click ‘Add Payment‘ to add the payment for the new miscellaneous charges

  • Tick on the charges
  • Select the required details
  • Click ‘Save Payment

Hope this video helps on how you can edit Guest Folio for Changes in Miscellaneous Services & Charges in  Softinn PMS! 🙂

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