Hello Softinn PMS Users!

Scenario: An in-house or arriving guest decides to stay longer than originally booked (e.g., their original check-out date is November 12th, and they request to stay for one additional night). You can extend their stay and post the additional room charges directly from the Guest Folio.

Steps to Extend a Guest’s Stay :

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Phase 1: Accessing the Extend Stay Page

• Step 1: Log in to Softinn PMS and select the correct property.
• Step 2: Open the Guest Folio of the target reservation.
• Step 3: Under the Stay & Room action cluster, click Extend Stay to open the extension page.

Phase 2: Setting Extra Nights & Reviewing Rates

• Step 4: Under Extend By, enter the number of additional nights requested (or use the + and – buttons to adjust the night count).
  • Auto-Calculation: The New Check-out Date automatically updates based on the added nights (e.g., shifting to 13th November).
• Step 5: Review the rate breakdown sections below:
  • Current Stay: Displays the existing room rates and charges already applied to the booking.
  • Additional Nights: Lists each newly added night along with its room rate, applicable taxes, and total charges.
• Step 6 (Optional Rate Adjustment): If you are offering a special extension rate for the extra night(s), update the room rate directly in the Additional Nights table.
• Step 7: Verify the bottom totals:
  • Additional Night Charges: Total cost for the newly added night(s).
  • New Total Charges: Updated cumulative total across the entire stay.

Phase 3: Saving & Confirming the Extension

• Step 8: Click Save to finalize the extension.
• Step 9: The reservation’s check-out date will update on the folio and calendar, and the charges for the extra night(s) will be automatically posted to the Guest Folio.

Notes:

• Before extending a stay, ensure the assigned room is available for the extra night(s) on the PMS Calendar so there are no overlapping bookings.
• If a guest is already Checked In, use Extend Stay (rather than Change Dates, which is only available prior to check-in).

Hope this guide helps you easily extend guest stays in Softinn PMS!