Hello Softinn PMS Users!

Scenario: A guest calls or contacts the front desk to move their entire stay to a different date range before arriving (e.g., Kar Mun has a reservation from November 11th to November 12th and wishes to shift her stay to start on November 13th). You can update these dates directly from the Guest Folio.

Steps to Update Reservation Dates :

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Phase 1: Accessing the Date Change Panel

• Step 1: Log in to Softinn PMS and select the correct property.
• Step 2: Open the Guest Folio of the target reservation.
• Step 3: Under the Stay & Room action cluster, click Change Dates to open the panel.

Phase 2: Adjusting Dates & Nights

• Step 4: Review the current Check-in Date/Time, Number of Nights, and Check-out Date/Time fields.
• Step 5: Modify the dates using one of the following methods:
  • Shift Stay Dates: Click the Check-in Date field and select the new check-in date (e.g., select 13th November). The system will automatically maintain the night count and shift the check-out date accordingly (14th November).
  • Change Duration: Adjust the Check-out Date or the Number of Nights field if the length of stay is also changing.
• Step 6: Click Save to apply the new dates.

Phase 3: Financial & Ledger Reconciliation

• Step 7: Upon saving, the system updates the reservation schedule and automatically recalculates and applies room charges based on the new stay dates.
• Step 8: To review previous pricing, navigate to the Folio Transaction tab and enable Show Voided Charges & Payments. The original room charges will display with a strikethrough line.

Notes:

• Past Dates: You cannot select check-in or check-out dates that have already passed.
• In-House Guests: The Change Dates option is disabled once a guest has checked in. If an in-house guest wishes to modify their departure, use Extend Stay or Shorten Stay under Stay & Room instead.

Hope this guide helps you easily update check-in and check-out dates in Softinn PMS!