Hello Softinn PMS users!

Let’s imagine that Jessica made a booking through Agoda for 1-night stay at your hotel on 11th September 2024. She has made the payment to Agoda too. A week later, she made a booking modification on Agoda to extend the stay by 1 night. The booking modification will be auto-synced into the Softinn PMS.

Check out this video to find out how you handle the payment transaction in guest folio when guest from OTA made booking modification to extend stay :

Steps to Handle the Payment Transaction in Guest Folio when Guest from OTA Made Booking Modification to Extend Stay :

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Follow the guidelines below:

Step 1 : Login to Softinn PMS

Step 2 : Select the correct property

Step 3 : Click “Reservation”

Step 4 : Click on the Folio number to view the guest folio.

Step 5 : Click “Void” to void the initial payment

Step 6 : Fill in the remark and click “Void Transaction”

Step 7 : Then, click on the “Pay” button to add the payment again

Step 8 : Fill in the total amount paid, select the payment method and payment account and lastly click “Add Payment”

You shall see the Folio Balance is now showing RM 0.00.

Hope this video helps you on how to handle the payment transaction in the guest folio when guests from OTA made booking modifications to extend stay! 🙂