How to Unmap Channel & Unmap Room Rate Plan in Softinn Channel Manager

Hello Softinn PMS & Softinn Channel Manager subscriber!

You would like to stop ‘synced’ Rate Plan and Availability from Softinn Channel Manager to your OTAs, temporarily or permanently. In this video, you will be able to learn how to do so for your Softinn Channel Manager.

In this video and guideline, you will be able to know on how to :

  1. Unmap Rates Plan
  2. Temporary Deactivate Channel Mapping
    1. Permanently Remove / Unmap Channels
  3. Temporarily ‘Stop Sell’

Check out the video & guidelines below to find out how to unmap Channel & unmap Room Rate Plan in Softinn Channel Manager :

Imagine that you would like to remove the selected Room Rate Plan in OTAs as your Hotel is no longer offering that selected rate plan. Therefore, you’re able to unmap Rates plan from Softinn Channel Manager to the OTAs.

Below are the guidelines on how you can unmap Rates plan from Softinn Channel Manager.

Steps to Unmap Rates Plan :


Follow the guidelines below:

Step 1 : Login to Softinn PMS.

Step 2 : Select the correct property

Step 3 : Click ‘Setup

Step 4 : Click ‘General

Step 5 : Click ‘Booking Source & Connectivity

Step 6 : Click ‘Map

Step 7 : Click ‘Unmap

Step 8 : Once done, you will see the notification ‘Rateplan Unmapped Successfully

Note :

  • Please make sure that you have also deleted the Rate Plan on the Booking.com Extranet as well
  • So, in the future, if your Hotel would like to offer that selected Room Rate Plan, you’ll need to re-map the Room Rate Plan again

Let’s imagine that you would like to temporarily stop ‘synced’ between Softinn Channel Manager to your OTAs, but you do not want to unmap/remove the mapping. Therefore, you can change the status from ‘Active’ to ‘Inactive’.

Before are the guidelines on how you can temporarily deactivate channel mapping in Softinn PMS.

Steps to Temporary Deactivate Channel Mapping :


Follow the guidelines below:

Step 1 : Click ‘Map

Step 2 : Click ‘key‘ icon

Step 3 : Click Hotel ID

Step 4 : Select the status ‘Inactive

Step 5 : Click ‘Save

Step 6 : Once done, you will see the notification ‘Channel Successfully Updated

Note : 

  • Once you’re ready to sync Softinn CM to your OTAs again, you can change the status to ‘Active’

Your Hotel has decided to sign out from OTAs for example Agoda & Airbnb. Hence, below are the guidelines on how you could permanently remove the Channel Mapping in Softinn PMS.

Steps to Permanently Remove / Unmap Channels – Agoda :


Follow the guidelines below:

Step 1 : Click ‘key‘ icon

Step 2 : Click ‘Remove

Step 3 : Click ‘Yes

Step 4 : Once done, you’ll see the notification ‘Property has been removed Successfully

Steps to Permanently Remove / Unmap Channels – Airbnb:


Follow the guidelines below:

Step 1 : Click ‘Map

Step 2 : Click the icon for ‘Unmap Listing

Step 3 : Click ‘Yes

Note :

  • When you want to connect to the OTAs again in the future, you’ll need to repeat the whole process for Channel Mapping and Room Mapping

Imagine that your Hotel would like to adjust the Room Rates for all OTAs through Channel Manager. While deciding on the new rates, you do not wish the guest to still book at the old rates from OTAs. To achieve this, you can set ‘Stop Sell’ from Softinn Channel Manager.

Below are the guidelines on how you can temporarily ‘Stop Sell’ from Channel Manager.

Steps to Temporary ‘Stop Sell’ :


Follow the guidelines below:

Step 1 : Click ‘Inventory

Step 2 : Click ‘Quick Update

Step 3 : Select ‘Stop Sell

Step 4 : Click ‘On

Step 5 : Select the preferred date range & Room Rates

Step 6 : Click ‘Update

Note : 

  • Once you have turned ‘On‘ Stop Sell restrictions, the particular date will be changed to Red color
  • After you’ve done updating the Room Rates, you could remove ‘Stop Sell’ restrictions

Hope this helps you on how to Unmap Channel & Unmap Room Rate Plan in Softinn Channel Manager! 🙂

Was this article helpful?

Related Articles

Leave A Comment?