Hello Softinn Extranet user!

You would like to know how’s your hotel’s direct booking sales doing.

Check out the video & guidelines below to find out where to view your Booking Reports in Softinn Extranet :

Steps Where to View Direct Booking Sales Report in Softinn Extranet:

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Follow the guidelines below:

Step 1 : Go to Softinn Extranet 

Step 2 : Select the right property

Step 3 : Go to ‘Report‘

Step 4 : Look for the Booking Sales Performances report.

Step 5 : You could filter the date based on This Month or This Year. You also could customize the date of this report by selecting the date range that you want.

Step 6 : In the Booking Sales Report section, you would be seeing an overall booking performance within the selected date range.

• You would be able to know the total no. of booking created, booking paid & booking cancelled
• Created Booking: Include the Paid and Cancelled booking
• Paid Booking: Bookings which payment is collected
  • Percentage of paid booking = Paid booking tickets / Created booking tickets
  • Percentage paid booking GMV = Paid booking GMV / Create booking GMV
• Cancelled Booking: Booking that no payment made by the guest
  • Percentage of cancelled booking = Cancelled booking tickets / Created booking tickets
  • Percentage cancelled booking GMV = Cancelled booking GMV / Create booking GMV

Step 7 : You could view the Booking Sales Chart (based on Booking Creation Date) within your selected date range

• It is your hotel’s direct booking revenue
• This sales report is based on the booking creation date – the date when a booking was created
• Graph in Green colour refer to the Paid booking
• Graph in Grey color refer to the Cancelled booking
• Average sales per day = Total Paid booking/total no. of days
• Sales Conversion = Total Paid booking / Total booking created
• Booking Conversion = Total booking ticket / total booking ticket created

Step 8 : You could view Occupancy Contribution Report for room nights contributed within your selected date range

• This report refers to the total room occupied within your selected date range
• Graph in Green color refer to the Paid booking (Room nights)
• Graph in Grey color refer to the Cancelled booking (Room nights)

Step 9 : You could view the Marketing Campaign Report

• You could get an overview of the performance of those promo code campaign that you created for your hotel
• You’ll be able to track the quantity of promo code redeemed
• You’ll be able to track the status of booking that redeemed the particular promo code
• You’ll be able to track the Sales vs Discount for the selected promo code
  • Discount = Paid GMV * Discount for Promo code
• You’ll be able to know the ROI for the selected promo code created
  • ROI = Paid GMV – Discount

From Sales Report in Extranet, you would know your direct booking performance.

Hope this video helps you to understand your hotel direct booking performance 🙂