How Guest Uses Booking Cash Voucher Given By Hotel due to Covid-19

Hello Softinn Booking Engine guest!

Due to the Covid-19 second wave, you might need to postpone your vacation until the situation getting better. So in this case, Hotel might offer a cash voucher whereby the value is equivalent to your booking sum.

With the cash voucher, you could make a new booking on your preferred check-in date to the Hotel that provided the cash voucher to you.

You could use the cash voucher for you to make the new booking whereby the amount could be higher, equivalent, or lesser than the cash voucher value that you’ve received.

Check out the video & guidelines below to find out how to use the booking cash voucher received from Hotel due to Covid-19 :

Steps to Use Booking Cash Voucher Received from Hotel (When the Booking Sum is higher than Cash Voucher Value) :

Follow the guidelines below:

Step 1 : Go to Hotel Booking Engine page

Step 2 : Select the preferred check-in and check-out date

Step 3 : Select the preferred Room Type

Step 4 : Insert the required details; email address, full name, nationality, mobile number, and no. of pax

Step 5 : Click “+Have A Promo Code?” and insert the voucher code received from Hotel. Click “Apply‘ button

Let’s say the booking amount is RM280.00
The cash voucher that you’ve received from Hotel is RM250.00
The outstanding balance you’ll need to pay is RM30.00

Step 6 : Click “Continue“

Step 7 : On the “Payment” page for Hotel Booking Engine, proceed to make a payment of the outstanding balance by selected the preferred Payment Method

After payment successfully transacted, guest will receive the new booking ticket confirmation by email.

Steps to Use Booking Cash Voucher Received from Hotel (When the Booking Sum is equivalent or lesser than Cash Voucher Value) :

Follow the guidelines below:

Step 1 : Go to Hotel Booking Engine page

Step 2 : Select the preferred check-in and check-out date

Step 3 : Select the preferred Room Type

Step 4 : Insert the required details; email address, full name, nationality, mobile number, and no. of pax

Step 5 : Click “+Have A Promo Code?” and insert the voucher code received from Hotel. Click “Apply‘ button

Let’s say the booking amount is RM200.00
The cash voucher that you’ve received from Hotel is RM200.00
The balance amount will show as RM 0.00

Step 6 : Click “Continue“

Step 7 : On the “Payment” page for Hotel Booking Engine, click “ATM Transfer (Malaysia)“

Step 8 : Click “Reserve My Booking for 12 Hours“

Step 9 : Guest need to send an email to booking@mysoftinn.com within 12 hours after clicking the “Reserve” button with Voucher Code & Reservation Code.

Note: