Hello Softinn PMS user! Softinn PMS is now integrated with MyKad Reader. The integration with MyKad Reader would make hotel front desk officer’s work easier when recording the guest details into Hotel PMS. Beforehand, the hotel needs to download & install Softinn Hotel Kiosk App (FATboy) to the computer first. Click here to know […]
Booking Engine Cancellation Policy Setup
Hello Softinn Extranet user. Now, you are able to set up different hotel cancellation policies for your hotel’s Booking Engine (BE). With this flexibility, you could assign different cancellation policies to rate plans and promotions for your hotel’s BE. Check out the video & guidelines below to find outhow to […]
Where to View OTA Booking Payment Details in Softinn PMS
Hello Softinn PMS user! This video is for Softinn Channel Manager users. After you have mapped your OTAs with Softinn Channel Manager, you could obtain your OTAs’ guest credit card payment details through your Softinn PMS. Check out the video & guidelines below to find out where to view OTA booking in Softinn PMS : […]
How Guest Uses Booking Cash Voucher Given By Hotel due to Covid-19
Hello Softinn Booking Engine guest! Due to the Covid-19 second wave, you might need to postpone your vacation until the situation getting better. So in this case, Hotel might offer a cash voucher whereby the value is equivalent to your booking sum. With the cash voucher, you could make a […]
What Hotel Should Know About Booking Confirmation Email Received from Softinn Booking Engine (BE)
Hello Softinn Extranet user! Your guest made a booking through Softinn Booking Engine (BE) and has confirmed with payment. You will receive a booking confirmation email from Softinn. Check out this video to learn what you need to know about a booking confirmation email received from Softinn : What Hotel Should […]
How Hotel Handle Booking Cancellation & Modification Request during Covid-19
In this Covid-19 pandemic, as a hotelier you might receive many booking cancellation requests from your guest. High refund will very likely affect your hotel cash flows. Question: What a hotel could do in handling booking cancellation request during the Covid-19 pandemic? Here’s one of the suggestions from Softinn: Instead […]
Where to View Direct Booking Sales Report in Softinn Extranet
Hello Softinn Extranet user! You would like to know how’s your hotel’s direct booking sales doing. Check out the video & guidelines below to find out where to view your Booking Reports & Marketing Campaign Reports in Softinn Extranet : Steps Where to View Direct Booking Sales Report in Softinn Extranet: Follow […]
What is Room Rate Plan?
Hello Softinn PMS and Softinn Channel Manager users! Wonder what Rate Plan is & how you could strategize your Rate Plan to attract guests and ultimately get more bookings? A Rate Plan allows you to sell the same room in different ways. It is up to the type of strategies your […]
How to Map New Room Rate Plan on Softinn PMS
Hello Softinn PMS & Softinn Channel Manager subscriber! Your hotel planning to offer an additional Room Rate Plan: Non-Refundable Rate on your OTAs, for example, Booking.com. Therefore, you would need to map a new room rate plan on Softinn PMS to sync the Room Rate Plan and Availability to the OTAs. […]
How to Unmap Channel & Unmap Room Rate Plan in Softinn Channel Manager
Hello Softinn PMS & Softinn Channel Manager subscriber! You would like to stop ‘synced’ Rate Plan and Availability from Softinn Channel Manager to your OTAs, temporarily or permanently. In this video, you will be able to learn how to do so for your Softinn Channel Manager. In this video and guideline, […]
