Hello Softinn PMS user!

Let’s imagine that you have a group tour reservation that will check-in to your Hotel today of 6 people for 3 rooms.

Check out the video & guidelines below to find out how to perform Goup Check-In in Softinn PMS :

Steps to Performs Group Check-In in Softinn PMS:

Follow the guidelines below:

Step 1 : Go to Softinn PMS

Step 2 : Select the correct property

Step 3 : Click ‘Reservation‘

Step 4 : The status will show as ‘Arrival’ for the guest that will check-in today

• All the related sub-reservations created under the Group will be highlighted in Grey, easier for recognition

Step 5 : Click ‘Edit‘ button to edit the reservation details, if needed

Step 6 : To perform Group Check-In, click the ‘Green Bell‘ icon

Step 7 : You’ll see the notification box requesting you to select the reservation for group check-in

Step 8 : Tick the sub-reservation within the group that you would like to check-in them

Step 9 : Then click the ‘Green Tick‘ icon at the navigation bar on the right of your screen to proceed with the Group Check-In the selected sub-reservation

Step 10 : You can view the reservation information before you proceed to check-in

• If you need to update the guest details for the reservation, click ‘Arrow‘ icon to expand the sub-reservation
• If the guest was your existing guest, search the guest name from the Search Bar
• If he/she is a new guest, click ‘Add New Guest‘ to add to the record

Step 11 : Once done, click ‘Yes Check-In Now‘

Step 12 : You can click ‘Guest Folio‘ to go to the guest folio for the selected reservation

• Yellow ‘exclamation !’ mark means the charges is not fully paid/reversed
• Click ‘Add Payment‘ to add the payment for the room charges

Step 13 : Next, let’s generate a Sign-In Form for this Group Reservation

Step 14 : On the ‘Reservation‘ page, click ‘Sign-In Form’ icon

Step 15 : Select the correct Sign-In form template

Step 16 : You could view the Guest Information, ensure all the details are correct

Step 17 : Insert the guest body temperature

Step 18 : Once done, click ‘Generate‘

Note :

• For Group Reservation, usually, Hotel will just print 1 Sign-In Form with all the guest’s name on it, so that the Main Contact person in charge of the group tour will just sign ONCE on the form

Hope this video helps on how to perform group Check-In in Softinn PMS 🙂