How Hotel Performs Group Check-Out in Softinn PMS

Hello Softinn PMS user!

You have a group tour reservation that will check-out from your Hotel today for 1 unit of Queen Bed Room & 1 unit of Villa Room.

Check out the video & guidelines below to find out how to perform group check-out in  Softinn PMS :

Steps to Performs Group Check-Out in Softinn PMS:

Follow the guidelines below:

Step 1 : Go to Softinn PMS

Step 2 : Select the correct property

Step 3 : Click ‘Reservation

Step 4 : The status will show as ‘Departure‘ for the guest that will check-out today

  • All the related sub-reservation created under the Group will be highlighted in Grey, easier for recognition
  • You will be able to see the guest check-in and check-out date

Step 5 : To perform Group Check-Out, click the ‘Orange Luggage Cart’ icon

  • You will see the notification box requesting you to select the reservation for group check-out

Step 6 : Tick the sub-reservation within the group that you would like to check-out them

Step 7 : Click the ‘Orange Tick‘ icon at the navigation bar on the right of your screen to proceed to Group Check-Out the selected sub-reservations

  • Green Tick‘ icon show the folio balance is RM0
  • Yellow Triangle icon refer the folio has a balance
  • Ensure all the charges/security deposit has been fully paid/reversed/refunded

Step 8 : Click ‘Proceed to Check-Out‘ button

You’ve successfully check-out the guest! 🙂

Hope this video helps you on how to perform Group Check-Out in Softinn PMS 🙂

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