Hello Softinn PMS user!
We have made the process of check-in in a guest easier with the new check-in flow on the Guest Arrival page.
From this page, before you check-in a guest, you could:
- Record and Edit the Guest Details
- Assign the Main Contact Details
- Collect and record the payment
- Collect and record the security deposit
- Generate the Receipt
- Generate the Sign-In Form
Scenario: Imagine that Melissa will check-in today for 2 nights staying in the King Bed Room and she makes a reservation through a phone call. You could view the details of her reservation from the Guest Arrival page.
Check out this video to find out more about the check-in flow on the Guest Arrival page in Softinn PMS :
Step to Check-In A Guest From the Guest Arrival Page :
Follow the guidelines below:
Step 1 : Go to Softinn PMS
Step 2 : Select the correct property
Step 3 : Click on the “Guest” and “Arrival List“
Step 4 : From this page, you also would see a list of the guests who will be arriving today
Step 5 : You also would see the Broom icon is in Green color. This Broom symbol represents the Housekeeping status. When you hover the mouse over, you can see the message: Ready. This means that the room is clean and ready to be checked-in.
Step 6: Other than that, the Payment icon is in Red color. When you hover the mouse over, you would see the message: MYR 200.00 due for Payment. This means that Melissa has not made payment yet. payment symbol represents whether the payment has been made or not.
Step 7 : The Security Deposit icon is in Red color. When you hover the mouse over, you see the message: MYR 50.00 due for Security Deposit. This means that you have not collected the security deposit from Melissa yet.
Step 8 : On the right side of the screen, you would see the Summary of Melissa’s Reservation. From the summary, you will be able to :
- Click on the Folio Number and you will be redirected to the Guest Folio of Melissa.
- View the Guest Name, Check-In and Check-Out date, and the Booking Source.
- View the room charges, other charges, total payment has been collected and total amount due
- Edit the reservation’s Main Contact and the record Room Guest Details
- Collect and add the payment transaction
- Collect and add the security deposit transaction
- Generate the Receipt and Sign-In Form
Step 9 : Once you are ready to check-in the guest, click on the “Check-In” button and then click on the Check-In Now button. Click the “Yes, proceed” button to confirm to check-in the guest. You have successfully checked-in the guest.
Note :
- After you have checked in Melissa, her name will no longer appear on the Guest Arrival page.
With this flow, we believe you could check-in a guest faster, all within a page. 🙂
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