Hello Softinn PMS user, wondering how to search for today’s arrivals & departures or how many in-house guests you have? What you need to do when guests want to check-in or check-out?
Don’t worry, check out the video & guidelines below to find out more on how to check-in & check-out a guest:
Steps to Check In & Check Out A Guest in Softinn PMS:
Follow the guidelines below:
Step 1 : Go to Softinn PMS
Step 2 : At ‘HOME’ page
Step 3 : You can see today’s arrivals, departures & in-house guests
Step 4 : Click on ‘Arrival’ to check-in a guest. You can click on ‘View Reservation’ to view the respective guest’s details
Step 5 : To edit reservation detail of guests, you can click on ‘check-in’. Then, click ‘Edit Reservation Detail’.
Step 6 : Once done, click on ‘Save Reservation’
Step 7 : Then, click on ‘Check-in.’ You are allowed to change the check-in time of guests. For example, guests request to check-in early. Remember to click ‘Apply’ after you change
Step 8 : Click on ‘Yes, Check-in Now’ once done
Step 9 : For In-House Guests, you can choose to ‘Add Folio Item’, or to ‘Check-out’ upon guests request; or ‘View Reservation’
Step 10 : To check out a guest, Click on ‘Check-out’
Step 11 : Change the check-out time based on guest’s exact check-out time or based on their special requested check-out time. Then, double check the reservation details. Once correct, click on ‘Yes, Check-Out Now’
*NOTE: You can email OR print a receipt & invoice for guests and for your own record. Check out this guide on How to Generate, Print & Email Receipt & Invoice on Softinn PMS