How to Check-In & Check-Out A Guest in PMS

Hello Softinn PMS user, wondering how to search for today’s arrivals & departures or how many in-house guests you have? What you need to do when guests want to check-in or check-out?

As a Front Desk officer, you’re required to handle the check-in and check-out guests on a daily basis. In Softinn PMS, you’re able to monitor for today’s arrival, departures, and the number of in-house guests.

Check out the video & guidelines below to find out more on how to check-in & check-out a guest in Softinn PMS:

Steps to Check-In & Check-Out A Guest in Softinn PMS:

Follow the guidelines below:

Step 1 : Go to Softinn PMS

Step 2 : Select the correct property

Step 3 : At HOME page

Step 4 : You can see today’s arrivals, departures & in-house guests

Step 5 : Click on ‘Arrival’ to check-in a guest. You can click on View Reservation to view the respective guest’s details

Step 6 : To edit the reservation detail of guests if needed, you may go to the ‘Guest Folio‘ and ‘Reservation‘ page to edit the details.

Step 7 : Then, once you’re ready to check in the guest, proceed to click on ‘Check-in.’ You are allowed to change the check-in time of guests. For example, guests request to check-in early. Remember to click ‘Apply’ after you change

Step 8 : To check out a guest, Click on ‘Check-out’

Step 9 : Change the check-out time based on the guest’s exact check-out time or based on their special requested check-out time. Then, double-check the reservation details. Once correct, click on ‘Yes, Check-Out Now’


Hope this helps you to check-in and check-out guest smoothly 🙂

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