How to Check-Out A Guest From the Guest Departure Page

Hello Softinn PMS user.

We have made the process of check-out a guest easier with the new check-out flow on the Guest Departure page.

From this Guest Departure page, you could directly :

Collect payment
Refund payment
Refund security deposit
Generate receipt
Search for guests, and
Export the list in Excel format

Check out this video to find out more about the Guest Departure page 🙂

Step to Check-Out A Guest From the Guest Departure Page :

Follow the guidelines below:

Step 1 : Go to Softinn PMS

Step 2 : Select the correct property

Step 3 : Click on the “Guest” and “Departure List“

Step 4 : From this page, you will be seeing a list of the guests who will be departing today

Step 5 : When you see the “Receipt” icon is in Green color and you hover your mouse over, the tooltips shows: All Receipts Generated. This means that you have generated receipts for all the payments for the guest

Step 6 : When you see the “Payment” icon is in Green color and you hover your mouse over, it shows that: No outstanding payment. That means that guest has paid for all the charges.

Step 7 : When you see “Security Deposit” icon is in Red color and you hover your mouse over, if it states that: RM 50 Security Deposit to be refunded. It means that you need to return the security deposit back to the guest.

Step 8 : On the right side of the screen, you will see the Summary of Guest’s Reservation :

You can click on the Folio number and you will be redirected to the Guest Folio of the guest.
View the Guest Name, Check-In, and Check-Out date, Booking Source, and the Room Guests name
View the room charges, and other charges
View and collect the payment from the guest
Record the refund of the security deposit
Record a refund of the extra payment to your guest
Generate the Receipt

Step 9 : Once you are ready to check-out the guest, click on the “Check-Out” button and then click on the Check-Out Now button. Click on the “Yes, proceed” button to confirm to check-out the guest.

Note :