How to Setup Up-sell with Add-on Feature for your Hotel / Homestay

Hello Softinn Extranet user! 

Do your guests often ask if you offer complimentary or additional services to their room bookings? For example, car rentals, extra mattress,es or even breakfast.

We can help your guests know about your additional services through Up-sell with Add-on feature.

Check out the video & guidelines below to find out how you can setup Up-Sell with Add-On feature on Softinn Extranet

Steps to Setup Up-sell with Add-on Feature for your Hotel / Homestay


Follow the guidelines below:

Step 1 : Login to Softinn Extranet

Step 2 : Select the correct property

Step 3 : Click MORE

Step 4 : Choose Upsell with Add Ons

Step 5 : Go to “Upsells” section. Click the “Plus” icon to setup an Add On service.

Step 6 : Choose “Charge Type” and “Status”. Name your Add On service. Include the description and terms & conditions for your Add On service. Upload Photos, set your Price, Maximum Add On Per Booking, and Minimum pax allowed per booking.

Step 7 : Click “Save Changes”. The service will appear in the list of Upsells.

Step 8 : Click the “i” icon to view your Add On details.

Step 9 : To view more Add On services on one page,  go to the bottom right of the upsells list. Choose the number of results per page. 

Step 10 : Then click “Refresh” icon.

3 Places Your Guest Could View the Upsells Items : 


Follow the guidelines below:

1. For Booking Payment Collected by Softinn: 

  • On page after booking has been successfully made.

2. For Booking Payment Collected by Host (ABB):

  • On page after Booking Request has been sent.

3. From Booking Email:

  • Click on “Print Ticket” button. Guests will be redirected to a page with Check-in Details and Extra Add Ons selection.

Where to View Your Hotel Guest Add-On Service Request : 


Follow the guidelines below:

1. View Guest Add-On Request on Softinn Extranet : 

Step 1 : Return to Upsells section page. 

  • You could view the No. of Request for each Upsells that you’ve created

Step 2 : Scroll down to  “Add On Request Record” section. 

  • You can see the list of the add-on request from your hotel guest

Step 3 : Click the guest’s name to view their room Booking Summary

  • You could contact your guest directly to discuss the add-on service requested

Step 4 : Tick “Informed Guest after confirming the Add On service to your guest.

2. View Guest Add-On Request in Email Notification

  • Your Hotel will receive a New Add On Request email after your guest submitted the request.
  • You could contact your guest directly to discuss the add-on service requested

Important Note:

  • Hotels or Hosts have to collect the payment from guests directly for the Add-On services requested.
  • It will NOT be collected by Softinn.

Hope this video helps you to advertise your Add-On services to guest 🙂 

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