Hello Softinn hoteliers and homestay owners! Do your guests often ask if you offer complementary or additional services to their room bookings? For example, car rentals, extra mattress or even breakfast.
We can help your guests know about your additional services through Up-sell with Add-on feature.
Check out the video & guidelines below to find out how you can setup Up-Sell with Add-On feature on Softinn Extranet
Steps to Setup Up-sell with Add-on Feature for your Hotel / Homestay
Follow the guidelines below:
PART 1: How to Setup Up-sell with Add-on feature
Step 1 : Login to Softinn Extranet account: https://booking.mysoftinn.com/
Step 2 : Select the right property
Step 3 : Click “MORE”
Step 4 : Choose “Upsell with Add Ons”
Step 5 : Go to “Upsells” section. Click the “Plus” icon to setup an Add On service.
Step 6 : Choose “Charge Type” and “Status”. Name your Add On service. Include the description and terms & conditions for your Add On service. Upload Photos, set your Price and Maximum Add On Per Booking.
Step 7 : Click “Save Changes”. The service will appear in the list of Upsells.
Step 8 : Click the “i” icon to view your Add On details.
Step 9 : To view more Add On services on one page, go to the bottom right of the upsells list. Choose number of results per page.
Step 10 : Then click “Refresh” icon.
PART 2: 3 Places where Guest can View the Upsells
1. For Booking Payment Collected by Softinn:
On page after booking has been successfully made.
2. For Booking Payment Collected by Host (ABB):
On page after Booking Request has been sent.
3. From Booking Email:
Click on “Print Ticket” button. Guests will be redirected to a page with Check-in Details and Extra Add Ons selection.
PART 3: Where to View your Add On Request
Step 1 : Return to “Upsells” section page.
Step 2 : Scroll down to “Add On Request Record” section.
Step 3 : Tick “Informed Guest” after confirming the Add On service to your guest.
Step 4 : Click the guest’s name to view their room Booking Summary.
Add On services payment will NOT be collected by Softinn, but by hoteliers or homestay owners.
We hope this helps to advertise your Add On services to guests.