Hello Softinn PMS user!

Check out this video to learn how to perform online payment upon receiving the payment request email sent by the Hotel.

Steps to Performs Online Payment :

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Follow the guidelines below:

Step 1 : As a guest, check your email for the online payment request sent by the hotel to you

Step 2 : In the email, there will be your details, guest folio number, check-in date, amount requested by the hotel, and the hotel details that you will be staying at

Step 3 : From the email, click on the “Make Payment” button to proceed with the online payment

Step 4 : To start the payment process, click on the “Start” button

Step 5 : Verify all the details before clicking on the “Make Payment” button

Step 6 : Select the preferred payment method and proceed to make a payment

Step 7 : Insert the credit card or debit card details

• Once the payment is successfully made, you will see “This payment request has been paid successfully.”

Step 8 : Go back to your email and you will receive an email informing you the payment has successfully been made. 

Note: If your payment failed, you will see “Payment failed” on the page.

Hope this video helps you in making online payment requests sent by the hotel powered by Softinn 😉