How Hotel Handles Room Upgrade in Softinn PMS for Booking Received from OTAs

Hello Softinn PMS users!

Your hotel received a reservation from OTA for Double Deluxe Room at the price of RM100 per night. Prior to the guest check-in, your guest requests to upgrade the room to Villa Room.

Villa Room price is RM200 per night, your guest agreed to pay the upgrade by cash upon check-in.

Check out the video & guidelines below to find out how to edit the reservation in PMS for this room upgrade request :

Steps to Edit the Reservation in PMS for the Room Upgrade Request:

Follow the guidelines below:

Step 1 : Login to Softinn PMS.

Step 2 : Select the correct property.

Step 3 : Go to ‘Reservation‘ and click ‘Reservation‘

Step 4 : Look for the respective reservation, click “Option” menu icon and select “Change Room”.

Step 5 : From the “Update Folio Reservation Details” pop-up window, change the Room Type to ‘Villa Room’

Select the Room Number
For the Daily Rates, remain it as RM 100 first

Step 6 : Click ‘Save‘

Step 7 : To record the charges for room upgrade, click “Option” menu icon and select “View Folio”.

Step 8 : Click ‘Misc. / Others‘ to add the charges for Room Upgrade

Select the correct charge applicable date
At ‘Item Type‘ column, choose ‘Room Upgrade‘ charge type
Insert the additional sum that the guest needs to pay for the Room Upgrade to Villa Room. In this case, it is another RM 100
Click ‘Add Remarks‘ to add remarks, if any

Step 11 : Click ‘Add Charge‘

Step 12 : When the hotel receives the payment for room upgrade from the guest, click the ‘Add Payment’ button